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The Placer County Department of Child Support Services is now operating on the new statewide system.
The Placer County Department of Child Support Services converted to the new statewide California Child Support Automation System (CCSAS) on April 1, 2008. This was the ninth conversion (Wave 9) in a total of sixteen conversion waves that ends in December 2008. The Wave 9 counties were Sacramento, Siskiyou, Placer, Solano, Modoc and Del Norte. On April 1, 2008, thirty six counties will be using the new statewide system. This represents 33% of the total statewide caseload.
We apologize if you experienced any disruption of services. We thank you for your patience throughout the conversion process.
If you have any questions please feel free to call our office at (866) 901-3212
Further Enhancements
April 14, 2008 Placer County Department of Child Support Services will implement a new customer service phone system called Customer Connect. Through Customer Connect parent and guardians can have direct access to their case 24 hours a day.
The new number is
866-901-3212
We encourage parents to access Customer Connect to verify:
- Appointment times
- Account Balances
- Payments Received
- Payments Made
YOU MUST HAVE A PIN NUMBER TO ACCESS INFORMATION
Click here to find out how to obtain a PIN number
Remember, if you are unable to access the information you need on your case or have further child support questions, you may request to be transferred to the local child support agency handling your case. Placer County Child Support Services has representatives available to assist during regular business hours, Monday thru Friday 8:00 a.m. to 5:00 p.m.
For step by step instructions on how to use Customer Connect, click here to view a brochure.
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Now Available!
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| "Getting the Answers" |
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Placer County Department of Child Support Services is proud to be offering workshops for parents to get solutions to meet their child support needs. These workshops are designed for both obligor and obligee parents as well as guardians and grandparents. Knowledgeable staff will be on hand to offer assistance on a variety of topics.
These workshops will focus on the education of the Child Support Process. By attending you will:
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Learn about the Child Support Process
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Find out what resources are available to assist you
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Receive hands-on help to find solutions
Workshops are held the first Thursday of the month from 3:00 p.m. to 5:00 p.m. at the Government Center Hearing Room, 2900 Richardson Drive, Auburn (corner of "C" Avenue and Richardson Drive, DeWitt Center).
For more information and dates, please contact Christi at 530-889-5764 or you can e-mail to enroll or have information sent to you. cherdal@pldcss.ca.gov.
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Why a conversion?
Federal laws mandate every state to have a statewide system for administration of the child support program. This includes case management capabilities, collection and distribution of support payments, as well as managing all child support wage withholdings through employers. This statewide system has been designed to enhance the child support program. Even though the system will incorporate all child support cases within the state, it will not take away the function of the local child support agency you rely on to meet your child support needs.
Locally
The Placer County DCSS has been working with the Franchise Tax Board, state officials and business partners in preparation for this monumental conversion. Teams of experts have been verifying data, testing interfaces, installing equipment and training staff members on the new system. This has been taking place behind the scenes while maintaining the quality of service clients expect from this department.
The final conversion for Placer County DCSS toke place in April 2008. A customer service unit staffed with child support professionals is ready to help answer questions and assist you. Automation brings technology for streamlining case management processes. Child support professionals will also have greater access to information. All of these enhancements will result in better performance and better results for our clients
What you, as a customer, should expect from conversion?
Business processes must change to align with the functions of a new system for optimal performance. The more noticeable change for customers will be the development of a public service unit staffed with knowledgeable professionals available for you to speak with right away. These professionals may not be the assigned case manager, but they will assist in solving a variety of issues. Please be assured that every case in this office is equally important. These changes taking place will improve the speed of finding solutions for improved customer care. |
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Look for us at events such as:
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Auburn Home and Garden Show |
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May 16-18 Gold Country Fair Grounds |
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Placer County Fair |
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June 19-22 Placer County Fair Grounds | |
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