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Inmate Rules and Information

If there is a topic or question you have that is not answered below, please refer to the complete

Inmate Rule Book for Auburn Jail & South Placer Jail

Phone Calls

NEW! Electronic mail (e-mail). Friends and family can send emails to inmates at the Placer County Jail in Auburn, Ca. Go to for details. Email is not available for inmates at the South Placer Jail in Roseville, Ca.

  • Inmates are not allowed incoming calls
  • No messages are taken for inmates unless it is of an emergent nature, which is at the Sergeant's discretion.)
    • Phones are available for inmates to make outgoing collect calls only and receive voice mail messages from friends and family for an additional fee.To set up an a prepaid or inmate debit account, or leave voicemails: 
    • Contact ICSolutions, available 24 hours a day, every day, at 1-888-506-8407
    • Online @
    • By mail, sending a cashier’s check or money order to :
      • ICSolutions
        ATTN: Customer Service
        2200 Danbury Street
        San Antonio, TX 78217
For Prepaid Accounts, include with your payment, your name, your address, the designated telephone number at which you wish to receive call and the name of the facility where the inmate is located.


  • Money orders or cashiers checks only (up to $80 each) made payable to the inmate with jail ID number are accepted for commissary use only.
  • No cash, personal checks, phone cards, debit or credit cards will be accepted.
  • Purchasers must fill in name and mailing address.
  • Money orders and cashiers checks must be received no later than midnight Monday to be available for ordering commissary. You may also order commissary for the inmate through
  • Smart Deposit Lobby Kiosks- Friends and family can deposit funds into an inmate’s account via the Smart Deposit Lobby Kiosks using cash and debit/credit cards. The kiosks are located in the lobbies at the Main Jail in Auburn and the South Placer Jail in Roseville.
    The following rates apply to Smart Deposit transactions.  

Smart Deposit Lobby Kiosks


Auburn Main Jail and South Placer Jail

  • Inmates are not allowed to correspond with inmates from either Placer County Jail Facility or any other correctional facility in any manner. This includes mailing letters to outside individuals to have them re-sent to another inmate. 
  •  Authorized Books, Newspapers or Periodicals must come directly from the publisher. No hard back or leather bound books will be accepted. Authorized Book distributors:, or These approved distributors may change without advance notice at the discretion of the Jail Commander. Packages from independent sellers will not be accepted. All requests for religious material will be directed to the Jail Chaplaincy for review. No obscene, nude or sexually explicit material, any matter concerning unlawful gambling or an unlawful lottery; or, material intended to incite violence. 
  •  Letters must be delivered through the U.S. Postal Service. No hand carried mail will be accepted from the public. Letters received with address labels or stickers will not be accepted. Obscene, gang related content, drug or drug paraphernalia or sexually explicit pictures, drawings or writing will not be accepted. 
  •  All mail will be scanned for contraband items, which includes words or phrases that may threaten the safety and security of the facility. 
  •  The following items are not permitted: Pens, pencils, crayons, markers, writing paper, postage stamps, staples, paperclips, greeting cards, envelopes, foreign substances on the envelope or within the letter, such as glitter, tape, lipstick prints, perfume, cologne, etc., cash, personal checks, identification cards, bank cards, credit cards or phone cards. No packages exceeding 3 lbs. of combustible material. Mail cannot be sent in an envelope larger than 10x13 inches. No Polaroid photographs. No articles cut out of a magazine or newspaper.
  • Coded messages or suspected coded messages; and puzzles or games printed from a computer will not be accepted. All incoming mail must include legible first and last name and return address.