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Child Support Services

We work with parents and guardians to establish a financial partnership in support of their children.

Services and Information

  • Apply for Child Support
    Locate a parent, establish paternity, court orders, and collecting support
  • Payments
    Make payments and view your child support account information
  • Adjust Payments
    Modify payment amount due to change in wages, visitation, or other factors
  • License Release
    Seek reinstatement for licenses suspended due to non-payment of child support
  • Employer Resources
    Electronic Income Withholding Orders, payment information, employer help line
  • FAQ's
    Find answers to the most frequently asked questions about child support

Mobile Apps for Self Service

These mobile apps make it easy and secure to access your child support account from your mobile device.

Online and Telephone Self-Service Options

Parents and guardians can use the self-service Customer Connect website for online child support information 24 hours a day, 7 days a week. Customer Connect is also available by telephone at 1-866-901-3212. You must request and use a personal identification number (PIN) to access the system, which allows you to:

  • Make payments online or by phone
  • Receive and review e-documents
  • View account balances and payment history
  • Check court dates and appointments
  • Print child support forms
  • Update contact information


The Ombudsperson works as an advocate for customers to ensure fair and equitable treatment throughout the child support process. Customers should contact the Ombudsperson whenever they feel their issue or concern with the department needs independent review. Ombudsperson telephone: 916-435-5757

Owe Past Due Support?

In certain child support cases, the law allows a parent to pay less than their total child support debt owed to the government. This is called a compromise of arrears. Select the following link to see if you may qualify for a state approved settlement of your past due child support. Compromise of Arrears Program (COAP).  To apply for this program, fill in the COAP Application Packet and submit it to our office.

Would you like to know how long it will take to pay your past due support? Use the Mobile Arrears Calculator for a quick calculation that will determine how many payments remain and how much interest will accrue, based on your balance due and monthly payment amount. Select the following link to access the Mobile Arrears Calculator .

Child Support Seminar

Drop by our office during this free informative seminar where you will have the opportunity to learn more about the child support program. No reservations are required for attendance at this informational "open house" seminar.

  • How is the decision made to determine how much child support is to be paid?
  • Is there any way to avoid going to court?
  • If I lose my job, do I still have to pay child support? 

In addition to answering all of your questions, individual attention from a specialist is available upon request. Please join us for our next seminar.

Date: Tuesday, April 21, 2015 from 4:00 p.m. to 5:00 p.m.
Location: Placer County Department of Child Support Services, 1000 Sunset Blvd., Suite 200, Rocklin CA 95765

Department Annual Report

To learn more about the Placer County Department of Child Support Services, select the following link to view our Annual Report .

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Customer Satisfaction Surveys

Take one of our surveys to help us continue to provide excellent customer service. We have three different surveys, depending on how you've interacted with us recently: one for office visits, another for phone calls, and a survey for court hearings. Spend a few minutes completing the survey and you'll be helping us improve your child support experience.

Office Visit Survey Telephone Contact Survey Court Hearing Survey


The President's Message to Father's

Shared parenting programs help with family conflict and gain skills for working together.
(Spanish Version)

The importance of establishing paternity.
(Spanish Version)