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Housing Complaints

We respond to complaints pertaining to hazardous conditions present in residential rental properties, commercial properties and occasionally owner-occupied properties.

If you would like to file a complaint, please review the conditions below prior to filing as certain issues fall outside of our jurisdiction. Please have the address and parcel number (APN) of the location of the complaint (find the APN here).

First priority is given to those situations that involve immediate or imminent physical threats to public health and safety.

Specific hazards that may be addressed include:

  • Sewage backup into buildings
  • Severely dilapidated structures
  • Unsanitary conditions (vermin infestation, garbage accumulation)
  • Unsafe water supply
  • Inadequate structural maintenance

Conditions that would NOT be addressed include:

  • Bedbugs (see below for information)
  • Landlord/Tenant or Tenant/Tenant disputes of a civil nature (i.e.: non-payment of rent, breach of contract, etc.)
  • Noise complaints
  • Unsightly appearance (weathered paint, worn carpets, holes in screens, etc.)
  • Non-structural/sanitation complaints for Section 8 Housing

Mold Information

Bed Bugs Information

Bed Bugs, California Department of Public Health

Bed Bugs are Back, A resource from New York State Integrated Pest Management Program (.pdf 384KB)

What's Working for Bed Bug Control from the National Center for Health Housing (.pdf 605KB)

Bed Bug Flyer from University of California, IPM Program (.pdf 159KB)

How to Identify a Bed Bug Infestation from Virginia Tech (.pdf 545KB)

Bed Bug Treatment, What You Should Expect from Virginia Tech (.pdf 127KB)

Bed Bug Treatment Using Insecticides from Virginia Tech (.pdf 422KB)

Non-Chemical Bed Bug Management from Virginia Tech (.pdf 483KB)

Bed Bug Prevention Methods from Virginia Tech (.pdf 347KB)

Using Heat to Kill Bed Bugs by Virginia Tech (.pdf 161KB)