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Adult Protective Services

To Report Elder Abuse, Please Call the 24-HOUR Confidential Hotline at:
916-787-8860 or 1-888-886-5401
101 Cirby Hills Dr., Roseville, CA 95678, Fax 916-872-6529

Be prepared to provide the name, address or location, age, race, and sex of the victim.

Assists elderly and dependent adults to maintain their health and safety in the community in the least restrictive environment. Adult Protective Services (APS) receives reports of abuse and neglect of elderly and dependent adults residing in their homes for investigation and evaluation of their need for protection and/or services.

APS provides and/or coordinates support services for emergency situations. APS is a 24-hour service program that investigates all situations involving Placer County residents (age 65 and older) and dependent adults (age 18-64 and physically or mentally impaired) who are reported to be endangered by physical, sexual, financial abuse, isolation, neglect or self-neglect. +more

Mandated by the state, APS is defined by the Welfare and Institutions Code 15610.10 as the agency that provides preventive and remedial activities performed on behalf of elders and dependent adults who are unable to protect their own interests, harmed, or threatened with harm, caused physical or mental injury due to the action or inaction of another person or their own action as a result of ignorance, illiteracy, incompetence, mental limitation, substance abuse, or poor health, lacking in adequate food, shelter, or clothing, exploited of their income and resources, or deprived of entitlement due them.

APS is mandated by law to investigate reports of abuse, APS will make contact with the alleged victim, offer referrals and intervene when appropriate and necessary

Referrals offered may include:

  • Meals on Wheels
  • Transportation
  • Medical / Behavioral Health Services
  • Legal Aid
  • Veterans Services
  • Caregiver/family support

If you are interested in having a presentation about elder abuse or would like educational materials, please contact our office at 916-787-8860.

Types of Abuse

The following list outlines some of the more common types of abuse:

Physical - Direct beatings, lack of medical care, over medication, sexual exploitation.
  • Physical abuse, or bodily harm
  • Sexual assault
  • Misuse of restraints
  • Assaultive behavior
  • Coercion
  • Intimidation

Abandonment - The adult being cared for is deserted by caregiver.

Isolation - Preventing a dependent adult from receiving mail, telephone calls, and visitors.

  • Preventing an elder or dependent adult from receiving mail, phone calls, or having contact with family, friends or concerned persons.
  • Moving an individual to another location against his/her will.
Financial - Theft, misuse of funds or property, extortion, duress, fraud
  • Financial abuse is using the elder’s money or assets contrary to the elder’s wishes, needs, or best interests—or for the abuser’s personal gain.
  • This could include theft or misuse of money and credit cards, or forcing an elder/dependent adult to sign documents.
Neglect - Denial of food, clothing, shelter, health care, or unable to provide basic needs.
  • Failure of a caregiver to provide basic needs.
  • Failure of an elder or dependent adult to provide for his/her own basic needs.
    • Food
    • water
    • shelter
    • personal care
    • Medical care, misuse of prescribed medications
    • personal safety

Self-Neglect - Malnutrition, being unkempt, unmet medical needs, unpaid bills

Mental - Verbal assaults, threats, fear

Possible Signs of Abuse

If you observe some or all of these occurring with an older or disabled adult, alert APS.

  • Injury that is inconsistent with the explanation for its cause.
  • The elder or dependent adult has recently become confused or disoriented.
  • The caregiver shows anger, indifference, and aggressive behavior toward the person.
  • Personal belongings, papers, credit cards are missing.
  • The caregiver has a history of substance abuse, mental illness, criminal behavior or family violence.
  • Lack of necessities such as food, water, utilities, medications, and medical care.
  • Another person’s name added to the client’s bank account or import documents or frequent checks made out to CASH.

Reporting Abuse

Benefits of Reporting Abuse

  • The elder or dependent adult will be given options to keep him/her safe from harm.
  • The APS worker can link the client, family to needed community resources.
  • Unaware family members, friends can be alerted to step in to help.
  • The APS worker can find ways to help the caregiver handle stress.
  • In some cases, the abuse perpetrator can be prosecuted, lessening the harm to others.
  • The reporter feels relief that a professional is assessing the situation.

The elder or dependent adult will be given options to keep him/her safe from harm

Any concerned person may report adult abuse/neglect and may do so anonymously (W&I Code §15631).

  • Family member, neighbor, friend
  • Anyone concerned about the health and safety of an elder or dependent adult.
  • Mandated Reporters such as:
    • Health Practitioners
    • Paid or Unpaid Caregivers
    • Clergy
    • Law Enforcement
    • Financial Institutions
    • Money transmitters

APS does not reveal the source of any abuse report.

Reporters are often the best collaborators with APS in making protective intervention planning to change the undesirable situation.

Report observation or suspicion of physical/sexual abuse, neglect, financial abuse, abduction, abandonment, isolation and self neglect.

To report abuse, please click on one of the following links accordingly:


Placer County Resources

  • Legal Services of Northern CA
    • 800-660-6107
  • Veterans Affairs
    • 800-827-1000
  • Senior Health Insurance (HICAP)
    • 800-434-0222
  • In Home Supportive Services
    • 916-787-8860
  • Placer County:MediCal & Food Stamps
    • 916-784-6000
    • 888-385-5160
  • Peace for Families
    • 916-773-7273

Roseville-Auburn & Surrounding Area Resources

  • Seniors First
    • Meals-on-Wheels/Senior Café
    • Transportation—Health Express
    • Housing Options
    • Home Modification Safety Repairs
      • 800-878-9222
      • 530-889-9500
    • Placer Independent Resources (PIRS)
      • 530-885-6100

Placer Independent Resources (PIRS)

  • Senior Peer Counseling
    • 530-886-3413

Tahoe Area Resources

  • Sierra Senior Services
    • Meals-on-Wheels /Community Dining
    • Health and Wellness Center
    • Resource Referrals & Library Assistance
    • Fun Activities with socialization
      • 530-550-7600
  • Project Mana (Hunger Relief)
    • 775-298-0008
  • TA.R.T. (Transportation)
    • 530-550-1212
  • N Tahoe Family Resource
    • 530-546-0952

For a printable brochure