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King Fire Update: The King fire which started on September 13th in El Dorado County near Pollock Pines, CA, has grown to more than 18,000 acres and has crossed into Placer County on National Forest lands. More »

Customer Support Services

The Customer Support Services Group of Information Technology has four primary areas of responsibility: customer support, network security, systems and project management for technical solutions. The division is managed by Rick Branicki, Information Technology Manager, and consists of three teams:

Customer Services Team

  • Customer Service Center (Help Desk)
  • Data Center
  • Network Change Management
  • Hardware/Software Installation and Maintenance

Security Services Team

  • Network Security Systems
  • Remote Access
  • Internal Security Audits
  • Network Security Consulting

Systems Services Team

  • County’s Email
  • Web Conferencing
  • Server Infrastructure
  • Windows System Administration
  • Enterprise-class Storage Area Network (SAN)
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