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Customer Support Services

The Customer Support Services Group of Information Technology has two primary areas of responsibility: customer support, and Health and Human Services application support.

The group is managed by Kevin Krogsrud, Information Technology Manager, and consists of two teams:

Customer Services Team

  • Customer Service Center (Help Desk)
  • Data Center
  • Network Change Management
  • Hardware/Software Installation and Maintenance

HHS Application Support Services

  • Human Services - includes the new Covered California and the California Healthcare Eligibility, Enrollment and Retention System (CalHEERS) for the California Health Benefits Exchanges.
  • Clinics
  • Children's System of Care
  • Adult System of Care