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Frequently Asked Questions

How do I get a Library Card?

We're glad you asked! To obtain a library card, please visit any one of the 12 Placer County Library branches and fill out a library card application. For all the details on obtaining library cards, see Get a Library Card.

I lost my library card

If your library card is lost or stolen, report it to the library immediately. Contact us.

What is my PIN?

If you obtained your card prior to October 1, 2008, your PIN (or personal identification number) is "changeme." If you obtained your card after October 1, 2008, your PIN is the last four digits of the telephone number on your library card application. We strongly recommend you change your PIN to make it more secure.

How do I change my PIN?

Click on Search the Catalog.

  1. Click on "My Account" located in the Menu Bar across the top of the page.
  2. Of the 3 options under "My Account", select the middle option: "User PIN Change."
  3. Type in your library card number and current PIN.
  4. Type your new PIN in the "enter new PIN" box. (It can be numbers or letters. It must be 10 characters or less.)
  5. Retype your new PIN in the "Re-enter new PIN" box.
  6. Select "Change PIN."
  7. "PIN Changed" will display on your screen, confirming your PIN change.
  8. Select "OK"
  9. Log out of your library account and log back in to test your new PIN.

How do I reset my PIN (if I lost or forgot it)?

Click on Search the Catalog.

  1. On the eLibrary (library catalog) page, look toward the top right of the screen.
  2. Find "Reset PIN" to the left of the Log In box..
  3. Click 'Reset PIN'. You will be sent an e-mail (assuming you have given the library your email address). The email contains a link that will take you to an eLibrary page where you will enter a new PIN.
  4.  If this fails, or if the library does not have your email address, please contact the Library for further instructions.

How do I renew my books or other library items?

Log into My Account.

  1. Enter your Library card number and PIN below "Type your ID for information".
  2. Select the button on the left: Display User Information.
  3. Click one or more checkboxes to select the titles you want to renew.
  4. Click Renew Selected Items
  5. Your renewals will be confirmed, or you will be told which items cannot be renewed.
  6. If an item fails to be renewed, it has either already been renewed twice or someone has a hold on it.
  7. Non-renewable items need to be returned to the Library as soon as possible. There is a $.25 charge per item per day
  8. You may also renew items in person and by telephone.

Having trouble? Please contact the Library during business hours.

How do I place a hold or reserve on a book, DVD, or other library item?

Click Search the Catalog.

  1. Log in at the top right of the screen with your library card number and PIN.
  2. After finding the item you want to place a hold on, click "PLACE HOLD" to the left of the title of your choice.
  3. Select the branch where you'd like to pick up your hold.
  4. Select "PLACE HOLD"
  5. Your "hold" request will be confirmed.
  6. Select "OK."
  7. You will be notified when your hold is available.
  8. Note: You may not be able to place a hold if an item is still in processing.
  9. HINT: If your first selection is checked out, look for other editions of the same title that may be available sooner. You may be able to find the same item with a different binding, or copyright date.
  10. Library staff can place holds for you as well, either by telephone, or in the library.

Having trouble? Please contact the Library during business hours.

How do I reserve a computer?

Procedures for reservations and length of usage vary among our locations. Please contact your branch for more information: Branch Locations, Hours, Phone numbers

  • Placer County Library offers computer workstations with Internet access at each of its 12 locations
  • Computer usage is free.
  • Printouts are $.15 per page.
  • Computer users must have a Placer County Library card in good standing.
  • All users must read and sign the Computer Acceptable Use Policy

What forms of payment does the Library accept?

  • All Placer County Libraries accept cash or checks in person or via mail.
  • Credit or debit cards are accepted in person at Auburn, Granite Bay, and Rocklin Libraries only.
  • Credit or debit card payments are not accepted by phone or online.
  • Acceptable credit or debit cards: Visa, MasterCard, Discover, Diners Club, JCB. The library does not accept American Express.

For more details on Library Fines and Fees, please see Get a Library Card.

How do I receive notifications by email?

When you fill out a change of address form and include an email, your account will be upgraded to email notification.

Does the Library have books for sale?

Yes. Book sales are held throughout the year by the Library's Friends of the Library groups. For times and dates, view the Friends of the Library Book Sale Schedule.

Some of the Friends groups have websites:

Does the library have tax forms?

For best results, please give us a call before you make a trip. Some branches stock the most commonly used tax booklets, forms, and instructions in limited supply and for as long as supplies last. Federal Tax forms, instructions, and publications are available online at www.irs.gov. California State tax forms and instructions are available online at www.ftb.ca.gov. The nearest IRS office is at 4330 Watt Avenue in Sacramento. For more information, contact the Auburn Library at 530-886-4500.

 

 

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