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Placer County Building Services elevates customer experience

March 17, 2016

The goal of Placer County Building Services is to assist customers in building safe and sustainable projects.

While the building inspection process may seem cumbersome, Placer County is making an effort to transform our customer service to make things as easy as possible.

To better support the community, building services has recently developed a transparent and simplified client service platform that makes it easier to schedule inspections and track progress through the application process.

Previously, residents were required to call an interactive voice response phone line to schedule inspections, but now, inspection scheduling is also available online.

In addition to online inspection scheduling, customers will be able to determine an estimated arrival time of the inspector.

“We here at Placer County value each customer and acknowledge that time is precious,” said Chief Building Official Tim Wegner. “These enhanced customer service efforts are great examples of Placer County’s customer commitment. Your project is important to us, and for this reason, we are making every effort to improve and streamline our processes.”

By providing an estimated arrival time, the new tool helps make sure homeowners and contractors don’t have to wait around all day for their appointment.

Additionally, new digital signage has been implemented in the county’s Community Development Resource Agency services center in Auburn, and is coming soon to North Lake Tahoe.

These flat screens will display a range of information relating to services, county news and weather.

“If a customer has to wait a few minutes to be served by staff, what better way to add value than to provide opportunities to learn about the county and the services offered,” Wegner said.

To schedule inspections or to determine an estimated inspector arrival time, please visit: http://www.placer.ca.gov/buildinginspections

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