Child Support Services

Child Support Services works with parents and guardians to establish a partnership to provide their children with financial and medical support. This is achieved by locating each parent, establishing paternity and support obligations, and enforcing child support orders.

Public Notice: Temporary Office Closures

Child Support Service offices in Rocklin and Carnelian Bay are CLOSED to on-site visits until further notice. 

We remain available to effectively serve your needs via telephone, email, and Customer Connect online.

Contact us: telephone at 866-901-3212; email: [email protected]; Customer Connect for online assistance.

Paper Check Mailing Alert

To avoid delays in receiving your child support payment, please enroll in Direct Deposit or Electronic Payment Card online at State Disbursement Unit. Coronavirus precautions may impact the State Disbursement Unit mailroom and the Post Office. Online enrollment in Direct Deposit or Electronic Payment Card will help avoid delays in receiving your child support payment.

Bank Levy or Driver License Suspensions

Effective immediately, the automated actions for Bank Levy and Driver License suspensions have been shut down. If you receive notification of either of these actions, please contact the child support agency handling your case right away.

Unable to Pay Child Support?

If you are unable to pay child support due to quarantine, self-isolation or layoffs, your first step is to request a “review and adjustment,” also called a “modification.” We can get you the paperwork right away, so reach out to your local office – see above for communication options during county closures. If you and the other parent can agree, we can help you stipulate to change your child support order for the duration of this emergency.

Although your order remains in place unless modified, we can work with you not only to modify, but on how we would collect the order. PLEASE reach out to your caseworker with the details of your situation  – California Child Support Services continues to work hard to ensure business moves forward even if local offices close.

Stay up to date on the Coronavirus in Placer County

Self-Service Options

Make payments online or by telephone, view account balances and payment history, check court dates, and update contact information, with Customer Connect. Customer Connect is also available by telephone at 866-901-3212.

Novel Coronavirus (COVID-19) - Court Updates and Information

Ombudsperson

The Ombudsperson works as an advocate for customers to ensure fair and equitable treatment throughout the child support process. Customers should contact the Ombudsperson whenever they feel their issue or concern with the department needs independent review. You can call the Ombudsperson at 916-435-5757.

Cancelled: April 21 workshop has been cancelled.  Due to the current concerns surrounding the Coronavirus, please refer to this calendar for current scheduling. The March 17th event has been cancelled, and future workshops may be cancelled determined upon the recommendations from public health officials. 

The purpose of these events is to educate and assist the public whether or not a child support case has been established. Customers who are seeking guidance with any aspect of their child support court order are also encouraged to attend.