Customer Support and Infrastructure Services

The Customer Support and Infrastructure Services Group of Information Technology has two primary areas of responsibility: customer support and system services support.

The group is managed by Mike Lewis, Information Technology Manager, and consists of the following.

Customer Support Services Team

  • Customer Service Center (Help Desk)
  • Data Center
  • Hardware/Software Installation and Maintenance
  • Network Change Management

Infrastructure Services Team

  • County's Email
  • Disaster Recovery Architecture and Operations
  • Enterprise-class Storage Area Network (SAN) Administration
  • Server Infrastructure
  • Storage Array Administration
  • Web Conferencing
  • Windows System Administration