Customer Support and Infrastructure Services

The Customer Support and Infrastructure Services Group of Information Technology has two primary areas of responsibility: customer support and system services support.

The group is managed by Richard Johnston, Information Technology Manager, and consists of the following.

Customer Support Services Team

• Customer Service Center (Help Desk)
• Data Center
• Hardware/Software Installation and Maintenance
• Network Change Management

Infrastructure Services Team

• County's Email
• Disaster Recovery Architecture and Operations
• Enterprise-class Storage Area Network (SAN) Administration
• Server Infrastructure
• Storage Array Administration
• Web Conferencing
• Windows System Administration