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Frequently Asked Questions
Attention:
Due to the public health emergency declaration on COVID-19/Coronavirus our offices are offering limited services to the public. Our offices are open for regular business hours.
For the safety of our customers and employees all inquiries, questions, and applications should be made via www.mybenefitscalwin.org, or through our call center by dialing 1-888-385-5160, or via mail at P.O. Box 20400, Auburn CA 95604
For more information on Placer County’s response to the COVID-19/Coronavirus please see the following page https://www.placer.ca.gov/coronavirus
The information on this page is for reference only. Speak to a staff person for the most up-to-date information.
Reporting Fraud
To report public assistance fraud, including IHSS fraud, please call 916-784-6180, or send an email to the welfare fraud office.
- CalFresh
- CalWorks
- General Relief
- Housing
- Medical Care Services Program
- Medi-Cal
- Women, Infants, Children (WIC)
- If I am approved for benefits, how do I access them?
- What happens if my electronic benefit transfer card is not working?
- What if I have lost my electronic benefit transfer card?
- If I am a pregnant or parenting teen, can I receive CalWorks?
- If I receive supplemental security income/state supplemental payments, am I eligible for benefits?
- What if I have a cash emergency?
- What is welfare to work?
- How do I find out information about my benefits?
- How do I apply for general relief?
- If I am eligible, how much will my benefits be?
- Do I have to be a U.S. citizen to be eligible?
- Am I eligible if I am able to work?
- What if I am disabled or unable to work?
- I am homeless. Am I still eligible to receive General Relief benefits?
- What does temporary cash benefits mean?
- Can I get immediate service if needed?
- How will I get my General Relief payments?
- When do I report changes?
- If I receive Supplemental Security Income/State Supplemental Payment am I eligible to benefits?
- What happens if my electronic benefit transfer card is not working?
- What if I have lost my electronic benefit transfer card?
- I am eligible for Medi-Cal, but haven't applied yet. Can I use Medical Care Services Program (MCSP) instead?
- I think I am disabled, and I've applied for Medi-Cal and SSI but am waiting to be approved. May I apply for MCSP now in case Medi-Cal or SSI denies my application?
- Does MCSP pay medical bills while litigation is pending?
- How do I apply for Medi-Cal?
- How long does the Medi-Cal application process take?
- Do I have to pay for Medi-Cal?
- What benefits does Medi-Cal provide?
- I have Medicare. Can I apply for Medi-Cal also?
- Can I get help from Medi-Cal with Medicare costs?
- What services does Medi-Cal cover?
- Is there a special program for children and pregnant women?
- What is the Child Health and Disability Prevention (CHDP) Program?
- What is the Medi-Cal Access Program (MCAP)?
- What is the Women, Infants and Children Supplemental Nutritional Program (WIC)?
- What is the Family Planning Services Program?
- Are there county-operated health care programs?
- What is the California Children Services (CCS)?
- What is In-Home Supportive Services?
- More Program Information and Telephone Numbers