Payroll Assistance

Placer County In-Home Supportive Services (IHSS) Payroll is dedicated to helping IHSS Providers that need assistance with a variety of payroll related issues. IHSS Payroll can aid Providers that have time sheet issues, payroll-related questions, and employment verifications. While we aspire to be a liaison for all IHSS Providers if there is an issue that can’t be resolved at County level we will refer Providers to the appropriate agency.

  1. Timesheet Information
  2. Sick Leave
  3. Overtime-FLSA Information
  4. Electronic Services Portal (ESP) FAQs



Tax Questions 

2020 W-2 Information:

If you have not received your W-2 from 2020, and need one, please contact Payroll to confirm your address and 2020 W-2 status. If you have moved, then we do require a change of address form to be filled out and signed. You must complete this change of address BEFORE any duplicate W-2 requests can be processed. Please fill out your OLD and NEW Mailing and Home address. If you do not update both sections, then they both won’t be updated. Change of Address: SOC 840.  Please note: County IHSS offices will not be able to request duplicate W-2s from the state until after 2/22/21.

Questions About Filing Unemployment during COVID19?

A notice has been mailed to you from the state, which includes information on filing unemployment during this unique time, see EDD Resources. Please read it carefully.

PLEASE NOTE: For providers, if you plan on filing unemployment due to COVID-19, please call the IHSS Call Center at 530-889-7115, to notify IHSS that you are not able to work due to COVID-19. Report your name, provider number and any/or all cases, that you are unable to work for as result of the COVID-19 If you do not report that you are unable to work during this time, and file unemployment, the forms that Payroll fills out, may not be accurate. This can delay your claim and possible payments. Providers must call back in to report when work is able to resume.

For recipients, if you have asked your provider to stop working due to the COVID-19 situation, then please report this information to your caseworker.

Online Trainings

Still Have Questions?

Contact the IHSS Provider Help Desk toll free at 866-376-7066 during normal business hours, 8 a.m. to 5 p.m. Monday through Friday, excluding major holidays.  For additional assistance contact Payroll Assistance at 530-889-7135 or by email