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Inmate Rules & Information
If there is a topic or question you have that is not answered below, please refer to the complete Inmate Rule Book for Auburn Jail and South Placer Jail (PDF).
Auburn Jail & South Placer Jail
Money orders or cashiers checks only (up to $120 each) made payable to the inmate (including jail ID number) may be mailed or deposited in jail lobby drop-boxes for commissary use only. The purchaser’s name and mailing address must be filled in. Deposits must be made by midnight on Mondays for that week’s delivery.
Personal checks are not accepted. Online deposits and/or commissary orders may be placed at My Care Pack Website.
Deposits may be made by phone by contacting Smart Deposit/Access Corrections at 866-394-0490. Smart Deposit kiosks (PDF) in the jail lobbies accept cash, credit cards and permanent bank ATM/debit cards.
Standard Fee Structure
The following rates apply to Smart Deposit transactions.
Gross Amount Deposited | Web | Phone | Credit at Lobby | Cash at Lobby |
---|---|---|---|---|
$0.01 to $19.99 | $3.95 | $4.95 | $4.00 | $4.00 |
$20.000 to $99.99 | $6.95 | $7.95 | $4.00 | $4.00 |
$100.00 to $199.99 | $8.95 | $9.95 | $4.00 | $4.00 |
$200.00 to $300.00 | $10.95 | $11.95 | $4.00 | $4.00 |
Electronic Mail (E-Mail)
Friends and family can send emails to inmates at the Auburn Jail in Auburn, California and the South Placer Jail in Roseville, California. Go to Access Corrections Website for details.
Inmates are not allowed to correspond with inmates from either Placer County Jail Facility or any other correctional facility in any manner. This includes mailing letters to outside individuals to have them re-sent to another inmate. All mail will be scanned for contraband items, which includes words or phrases that may threaten the safety and security of the facility.
Inmates may receive books from any publisher, commercial or non-profit distributor of printed materials, or book store that does mail order business. In the event a publication is disapproved due to a safety or security concern, the sender and the inmate to whom the mailing is addressed will be notified within 15 business days of the specific reason for disapproval. Further, the Sheriff’s Office will provide an appeal process to the sender. The appeal will be considered by a supervisor not involved in the original mailing disapproval.
Letters must be delivered through the U.S. Postal Service. No hand carried mail will be accepted from the public. Letters received with address labels or stickers will not be accepted. Obscene, gang related content, drug or drug paraphernalia or sexually explicit pictures, drawings or writing will not be accepted.
Unacceptable Items
- The following items are not permitted:
- Crayons
- Envelopes
- Greeting cards
- Markers
- Paperclips
- Pencils
- Pens
- Postage stamps
- Writing paper
- Foreign substances on the envelope or within the letter, such as
- Cologne
- Glitter
- Lipstick prints
- Perfume
- Tape
- Money:
- Bank cards
- Cash
- Credit cards or phone cards
- Identification cards
- Personal checks
- No packages exceeding 3 pounds of combustible material. Mail cannot be sent in an envelope larger than 10 by 13 inches. No Polaroid photographs. No articles cut out of a magazine or newspaper.
- Coded messages or suspected coded messages; and puzzles or games printed from a computer will not be accepted. All incoming mail must include legible first and last name and return address.
Phone Calls
- Inmates are not allowed incoming calls
- No messages are taken for inmates unless it is of an emergent nature, which is at the Sergeant's discretion.
- Phones are available for inmates to make outgoing collect calls only and receive voice mail messages from friends and family for an additional fee. To set up an a prepaid or inmate debit account, or leave voicemails:
- Contact ICSolutions, available 24 hours a day, every day, at 888-506-8407.
- Online
- By mail, sending a cashier’s check or money order to :
- ICSolutions
ATTN: Customer Service
2200 Danbury Street
San Antonio, TX 78217
- ICSolutions
For Prepaid Accounts, include with your payment, your name, your address, the designated telephone number at which you wish to receive call and the name of the facility where the inmate is located.
Property Release
Within the first 72 hours of being booked (except during lock down times), an inmate can do one of three types of property releases:
- Release of motor vehicle keys only
- Release of all property with the exception of clothing
- Release of money
After the initial 72 hours, the only type of property release that will be done is a complete property release, with the exception of clothing and money. This may only be done one time. After the initial 72 hours, property releases will be done only on:
- Auburn Jail
Fridays, Saturdays, Sundays, and Mondays
7:30 and 10:30 a.m. - South Placer Jail
Fridays, Saturdays, Sundays, and Mondays
7:30 and 10:30 a.m.
The only time clothing will be released is when the inmate has been sentenced to state prison. Clothing will not be released until proof of sentencing is confirmed.
Tablets are only available for inmates housed at the South Placer Jail.
With Telmate’s inmate tablets, friends and family can connect with inmates by sending messages and sharing photos. To get started, go to Gettin Out Website or contact Telmate's Customer Service at 866-516-0115 to set up an account. Once an account is set up you can begin exchanging messages and sharing photos. Inmates are allowed to send messages but cannot send photos