Inmate Rules & Information

Electronic Mail (E-Mail)

Friends and family can send emails to inmates at the  Auburn Jail in Auburn, California and the South Placer Jail in Roseville, California. Go to Access Corrections Website for details.

Inmates are not allowed to correspond with inmates from either Placer County Jail Facility or any other correctional facility in any manner. This includes mailing letters to outside individuals to have them re-sent to another inmate. All mail will be scanned for contraband items, which includes words or phrases that may threaten the safety and security of the facility.

Inmates may receive books from any publisher, commercial or non-profit distributor of printed materials, or book store that does mail order business. In the event a publication is disapproved due to a safety or security concern, the sender and the inmate to whom the mailing is addressed will be notified within 15 business days of the specific reason for disapproval. Further, the Sheriff’s Office will provide an appeal process to the sender. The appeal will be considered by a supervisor not involved in the original mailing disapproval.

Letters must be delivered through the U.S. Postal Service. No hand carried mail will be accepted from the public. Letters received with address labels or stickers will not be accepted. Obscene, gang related content, drug or drug paraphernalia or sexually explicit pictures, drawings or writing will not be accepted.

Unacceptable Items

• The following items are not permitted: 
  • Crayons
  • Envelopes
  • Greeting cards
  • Markers
  • Paperclips
  • Pencils
  • Pens
  • Postage stamps
  • Writing paper
  • Foreign substances on the envelope or within the letter, such as 
    • Cologne
    • Glitter
    • Lipstick prints
    • Perfume
    • Tape
  • Money:
    • Bank cards
    • Cash
    • Credit cards or phone cards
    • Identification cards
    • Personal checks
  • No packages exceeding 3 pounds of combustible material. Mail cannot be sent in an envelope larger than 10 by 13 inches. No Polaroid photographs. No articles cut out of a magazine or newspaper.
• Coded messages or suspected coded messages; and puzzles or games printed from a computer will not be accepted. All incoming mail must include legible first and last name and return address.

Phone Calls

• Inmates are not allowed incoming calls
• No messages are taken for inmates unless it is of an emergent nature, which is at the Sergeant's discretion.
  • Phones are available for inmates to make outgoing collect calls only and receive voice mail messages from friends and family for an additional fee. To set up an a prepaid or inmate debit account, or leave voicemails:
  • Contact ICSolutions, available 24 hours a day, every day, at 888-506-8407.
  • Online 
  • By mail, sending a cashier’s check or money order to :
    • ICSolutions
      ATTN: Customer Service
      2200 Danbury Street
      San Antonio, TX 78217

For Prepaid Accounts, include with your payment, your name, your address, the designated telephone number at which you wish to receive call and the name of the facility where the inmate is located.

Property Release

Within the first 72 hours of being booked (except during lock down times), an inmate can do one of three types of property releases:

1. Release of motor vehicle keys only
2. Release of all property with the exception of clothing
3. Release of money

After the initial 72 hours, the only type of property release that will be done is a complete property release, with the exception of clothing and money. This may only be done one time. After the initial 72 hours, property releases will be done only on:

• Auburn Jail
  Fridays, Saturdays, Sundays, and Mondays
  7:30 and 10:30 a.m.
• South Placer Jail
  Fridays, Saturdays, Sundays, and Mondays
  7:30 and 10:30 a.m.

The only time clothing will be released is when the inmate has been sentenced to state prison. Clothing will not be released until proof of sentencing is confirmed.

Tablets are only available for inmates housed at the South Placer Jail.

With Telmate’s inmate tablets, friends and family can connect with inmates by sending messages and sharing photos. To get started, go to Gettin Out Website or contact Telmate's Customer Service at 866-516-0115  to set up an account. Once an account is set up you can begin exchanging messages and sharing photos. Inmates are allowed to send messages but cannot send photos