Adult Protective Services
To report elder abuse, please call the 24-HOUR confidential hotline at:
916-787-8860 or 1-888-886-5401
101 Cirby Hills Dr., Roseville, CA 95678, Fax 530-265-9376
Be prepared to provide the name, address or location, age, race, and sex of the victim.
Adult Protective Services (APS) receives reports of abuse and neglect of elderly and dependent adults residing in their homes for investigation and evaluation of their need for protection and/or services. APS provides and/or coordinates support services for emergency situations.
APS is a 24-hour service program that investigates all situations involving Placer County residents (age 65 and older) and dependent adults (age 18 to 64 and physically or mentally impaired) who are reported to be endangered by physical, sexual, financial abuse, isolation, neglect or self-neglect.
Mandated by the state, APS is defined by the Welfare and Institutions Code 15610.10 as the agency that provides preventive and remedial activities performed on behalf of elders and dependent adults who are unable to protect their own interests, harmed, or threatened with harm, caused physical or mental injury due to the action or inaction of another person or their own action as a result of ignorance, illiteracy, incompetence, mental limitation, substance abuse, or poor health, lacking in adequate food, shelter, or clothing, exploited of their income and resources, or deprived of entitlement due them.
The California Department of Social Services, Adult Protective Services (APS) program offers a free online mandated reporting training for everyone working with elder and dependent adults. The online course reviews how, when, and where to report suspected abuse or neglect of elders or dependent adults, as well as educates reporters on what to expect after a report is filed. Mandated reporter responsibilities are detailed and how to recognize the signs of abuse are thoroughly examined.
The training is recommended for all employees of public and private care facilities, for health care workers, members of the clergy, employees of financial institutions, law enforcement personnel, and anyone with full or intermittent responsibility for the care or custody of an elderly or dependent adult.
APS is mandated by law to investigate reports of abuse, APS will make contact with the alleged victim, offer referrals and intervene when appropriate and necessary Referrals offered may include:
- Caregiver/family support
- Legal Aid
- Meals on Wheels
- Medical/Behavioral Health Services
- Veterans Services
If you observe some or all of these occurring with an older or disabled adult, alert APS:
- Injury that is inconsistent with the explanation for its cause.
- The elder or dependent adult has recently become confused or disoriented.
- The caregiver shows anger, indifference, and aggressive behavior toward the person.
- Personal belongings, papers, credit cards are missing.
- The caregiver has a history of substance abuse, mental illness, criminal behavior or family violence.
- Lack of necessities such as food, water, utilities, and medications and medical care.
- Another person’s name added to the client’s bank account or import documents or frequent checks made out to CASH.
The following list outlines some of the more common types of abuse.
|Type of Abuse||Explanation|
|Physical||Direct beatings, lack of medical care, over medication, sexual exploitation:|
|Abandonment||The adult being cared for is deserted by caregiver.|
|Isolation||Preventing a dependent adult from receiving mail, telephone calls, and visitors. Preventing an elder or dependent adult from receiving mail, phone calls, or having contact with family, friends or concerned persons. Moving an individual to another location against his/her will.|
|Financial||Theft, misuse of funds or property, extortion, duress, fraud. Financial abuse is using the elder’s money or assets contrary to the elder’s wishes, needs, or best interests - or for the abuser’s personal gain. This could include theft or misuse of money and credit cards, or forcing an elder/dependent adult to sign documents.|
|Neglect||Denial of food, clothing, shelter, health care, or unable to provide basic needs. Failure of a caregiver to provide basic needs. Failure of an elder or dependent adult to provide for his/her own basic needs such as:|
|Self-Neglect||Malnutrition, being unkempt, unmet medical needs, unpaid bills|
|Mental||Verbal assaults, threats, fear|
Any concerned person may report adult abuse/neglect and may do so anonymously (W and I Code §15631). Reporters often include:
- Anyone concerned about the health and safety of an elder or dependent adult
- Family member, neighbor, friend
- Mandated Reporters such as:
- Financial Institutions
- Health Practitioners
- Law Enforcement
- Money transmitters
- Paid or Unpaid Caregivers
APS does not reveal the source of any abuse report.
Report observation or suspicion of the following:
- Financial abuse
- Physical/sexual abuse
- Self neglect
To report abuse, please use Report Form SOC341 (PDF) or Financial Institution Report Form SOC342 (if you are employed by a financial institution) (PDF).