Dispatch

Woman at desk with seven screens on deskThe Placer County Dispatch Center is located in Auburn, California. They provide both emergency and non-emergency dispatching services for:

  • Animal Control
  • County Roads
  • Fire
  • Paramedics
  • Sheriff

Yearly, the Communication Center processes approximately 40,000 incoming 911 calls and 130,000 non-emergency calls. 

The center is staffed 24 hours a day, 365 days a year. All Communications personnel are trained in Emergency Medical Dispatch protocols wherein the dispatcher can give life-saving emergency medical instructions over the telephone prior to the arrival of the first responders.

When to Call 911

If you do call 911, even by mistake, please do not hang up the phone.

The most important thing to remember about 911 is when to use it. It is not meant to be used to contact the Sheriff's Department about routine matters. 911 is solely used to report emergencies. Examples include:

  • To report a crime in progress or a crime that just occurred
  • To report a fire
  • A medical emergency that requires Fire/Paramedic response

What Is an Emergency

An emergency is when immediate Police, Fire Department or Paramedic assistance is necessary to protect life or property.

Non-Emergencies

The non-emergency phone line is 530-889-5375. Non-emergencies include:

  • When a crime has already occurred and the offenders are no longer on scene
  • For nuisance calls (for example landscape and construction noise)
  • All other non-emergency situations

What Happens When You Call 911

The Dispatcher will ask you questions to determine the type of emergency you have (Police, Fire, Medical). Remember to:

  • Remain on the line
  • Stay calm
  • Answer all the dispatchers questions