Behavioral Health Quality Management

PLACER COUNTY CRISIS & EMERGENCY SERVICES 

If your life is in danger or you need to report an emergency situation, call 911.

A telephone call can bring help in a crisis. For at-risk children and/or adults in emergencies and crises situations, a special 24-hour, 7-day a week, response program is available by calling one of the following phone numbers:

Adult Crisis & Intake or Adult Protective Services :   916-787-8860 or 888-886-5401
Family and Children's Services : 916-872-6549 or toll free 866-293-1940

 WHAT IS BEHAVIORAL HEALTH QUALITY MANAGEMENT?

Quality Management works closely with programs across Placer County’s System of Care (SOC) and various substance use and mental health service providers for quality assurance oversight and to ensure compliance with state and federal regulations. The department collaborates with and provides support to various community programs that service Placer County residents impacted by substance use and/or mental health disorders. The Behavioral Health Managed Care Unit authorizes and credentials Network Providers in the community to provide these services.

  1. Quality Improvement and Compliance
  2. Quality Assurance
  3. Crisis Services

Quality Improvement (QI) activities include quality improvements and monitoring of: timely access, performance improvement projects, grievance outcomes, cultural and linguistic competence standards, beneficiary satisfaction with mental health services, and other information. Regulation requires that County Mental Health Plans (MHPs) establish a QI Committee in accordance with the contract between the MHP and the Department of Health Care Services (DHCS).

The QI Committee is composed of Placer/Sierra County staff, providers, and other stakeholders who meet quarterly. During the meeting, the QI Committee prepare and report on their quality improvement goals and plans. The QI Committee reviews and evaluates the results of QI activities and data trends; ensures follow-up of QI processes; institutes needed QI actions; and recommends policy decisions. Committee members discuss, make recommendations, and explore creative solutions to support each other. The QI program emphasizes family-centered and community-based services, promotes best practices, and supports culturally relevant services. It confirms that minimum standards of care are met, which are consistent with State and Federal requirements. To become part of the committee please contact [email protected].

Quality Improvement Program 2021

Placer READI

COMPLIANCE

Placer County has created a compliance plan and committee that promotes the highest standards of ethics and compliance. Through policies, procedures, and trainings, Placer County employees as well as our Mental Health and DMC-ODS providers maintain effective, efficient, and culturally sensitive community-based services for children and adults receiving services with Placer County.

Network Provider trainings are accessed via Placer Learns[SD1] .

SAMPLES OF HANDOUTS YOU MAY FIND USEFUL:

 ANNUAL QI WORK PLAN AND EFFECTIVENESS PLAN

QI Work Plan FY 2019/2020
QI Work Plan FY 2018/2019
QI Effectiveness Plan FY 2018/2019
QI Work Plan FY 2017/2018
QI Effectiveness Plan FY 2017/2018
QI Work Plan FY 2016/2017
QI Effectiveness Plan FY 2016/2017
QI Work Plan FY 2015/2016
QI Effectiveness Plan FY 2015/2016
QI Effectiveness Plan FY 2014/2015

COMPLIANCE PLANS AND DOCUMENTATION

Compliance Plan
Consumer Perception Surveys
Cultural and Linguistic Competency Plan