Limited Public Counter Services
Please be advised, Placer County will be limiting its public counter services through April 12 to help combat the spread of the COVID-19 novel coronavirus. Please visit our website to see which services have been reduced or temporarily closed. We apologize for the inconvenience this may cause but we know it is essential that we do our part to reduce the spread of this disease. Please note, we will continue to provide essential services such as law enforcement, fire, utilities, roads maintenance, transit and public health services. We encourage our residents to take advantage of our many online services and visit county department web pages for more information.
Offices will be closed to the public effective March 17, 2020. Regulatory inspections and permit services will continue in the field as needed. Routine activities that are not time-sensitive will be minimized. Administrative staff will remain available to receive phone calls, and dispatch inspection staff. All staff have been provided with gloves and hand sanitizer and have been instructed to maintain social distance standards per public health protocols. All service requests should be directed to [email protected] or 530-889-7372.
The front doors to the shelter will be locked during business hours and shelter visitors will be directed to contact staff at 530-886-5540 for assistance. Where possible, we are requiring appointments to be made, in advance, for services. Appointments can be made by contacting 530-886-5540. For more information visit the Animal Services website
The front counter will be open during the following hours through April 10, 2020:
Monday 8 a.m. - 12 p.m.
Tuesday 8 a.m. - 3 p.m.
Wednesday 8 a.m. - 12 p.m.
Thursday 8 a.m. - 12 p.m.
Friday 8 a.m. - 3 p.m.
During the COVID-19 pandemic, Placer County is committed to public participation in county government in a manner that is consistent with guidance provided by the County’s Public Health Officer and Governor Newsom’s Executive Orders. Placer County will continue to take the following steps to utilize technology to encourage full but remote public participation during the Board of Supervisor’s meeting on April 7 starting at 9:00 a.m. These steps are intended to protect everyone, especially those over 65 and those with other medical conditions.
For the duration of the COVID-19 pandemic, the Placer County Board of Supervisor’s meetings will be conducted telephonically. The Board chambers will not be open to the public. In compliance with the Governor’s orders on telephonic meetings, the public’s participation will be limited to the following means:
- Citizens who wish to comment may use our call-in line at 530-886-1800 to queue for verbal public comment. Public Comment will be opened for each agenda item in the sequence, so be prepared to call in for the specific item you wish to comment on when the Board Chair opens comments for that item. Calls will not be connected if Public Comment has been closed from that item, and callers will be directed to call back if they are calling for a later agenda item.
- Calls will be answered by the county operator and transferred into the board chambers to be heard in the order in which calls were received for the current item. Please be aware that there is a 30-second delay between our meeting proceedings in chambers and your view at home. Each commenter is entitled to three minutes of comment time, so hold times will be longer if there are many callers. Thank you for your patience as we work to preserve the safety and health of all meeting participants and ensure that each citizen who wishes to comment has the opportunity to do so.
- Alternatively, citizens may submit their comments in written form at the following link: https://www.placer.ca.gov/FormCenter/Clerk-of-the-Board-29/Public-Comment-Submission-157.
- The public may always email comments to the Clerk of the Board [email protected] or mail the same through the U.S. Postal Service to the County, Attn: Clerk of the Board, 175 Fulweiler Avenue, Auburn, CA 95603.
- All public comments received prior to 8 a.m. the day of the meeting will be provided to the board members electronically or in written format.
- Emails received through the Clerk’s email address above during the meeting become part of the record for the board meeting and retained by the clerk.
- The public may always view a live video feed of the meeting online from the comfort/safety of their own home or workplace at www.placer.ca.gov. Closed captioning is available.
- Board meeting agendas are publicly posted for review on the county website at https://www.placer.ca.gov/6322/_2020.
The same process will be followed for the Placer County Planning Commission meetings which occur every second and fourth Thursday starting at 10:00 a.m. All members of the public are asked to adhere to the above guidelines as well as all guidance by the County Public Health Officer. These steps are designed to make the board meeting accessible to everyone in a safe manner. Please be patient with us as we adjust to changes in process which are continually being provided by the County’s Public Health Officer and the Governor to further protect the public during the COVID-19 emergency.
“It’s important for Placer County to conduct its business to ensure essential services for our citizens,” said Board Chair Bonnie Gore. “We’re doing everything we can to facilitate social distancing and urge residents to take advantage of other methods to address the board versus attending meetings in person.”
“We hope our citizens understand and take to heart the need to participate remotely,” said CEO Todd Leopold. “This crisis may be part of our landscape for several months and we urge our citizens to adjust while still remaining a vital part of the governing process.”
Placer County is committed to doing its part to limit the coronavirus spread and has also reduced public counter service until at least April 12, providing online and phone services as alternatives. Essential services such as law enforcement, fire/emergency services, garbage, recycling, water, child protective services, and wastewater continue. Placer County declared a local health emergency and a local emergency March 3 to ensure public health professionals have all the necessary tools at their disposal to protect the community from COVID-19. Placer’s ongoing COVID-19 response will continue uninterrupted by the office closure
For more information on COVID-19 novel coronavirus please visit the Placer County Public Health guidance page.
Staff are available to serve the community’s needs via phone and email, rather than requiring a visit. Self-serve options include; making payments online or by telephone, view account balances, check court dates and update contact information online.
Child Support Service offices in Rocklin and Carnelian Bay are CLOSED to on-site visits until further notice.
We remain available to effectively serve your needs via telephone, email, and Customer Connect online.
Contact us: telephone at 866-901-3212
email: [email protected]
Customer Connect for online assistance
The public counter will be closed effective immediately and until further notice.
Document Recording - There will be no document recording accepted for walk-in customers. Electronic recording through title companies remains unchanged. We will also process documents sent through the mail.
Official Record Purchases - Official records (purchase of copies) submitted through the mail will be processed. Completed requests will be returned through the U.S. mail.
Marriage Licenses, Ceremonies and Marriage Deputizations – Marriage licenses, marriage ceremonies and marriage deputations have been suspended until further notice.
Vital Records Requests - Requests for vital records (birth, death, and marriage records) submitted online through the Vitalchek service, as well as requests through the mail will be processed. Completed requests will be returned through the U.S. mail.
Fictitious Business Names, Notary, EIRs, Professional Services – Processed via mail only.
Passports – Passport application processing is postponed until further notice.
General Phone Calls and Emails - Phone calls, voicemails and emails may be answered based on the availability of staff.
The Communications and Public Affairs Office is the information link between Placer County, its communities and residents and the media. It serves all county departments providing information to residents, news media, community groups, county employees and others.
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For media requests and inquiries, call 530-886-4646
Due to COVID-19 our Community Development Resource Agency’s public counter is closed until April 12. But our eServices digital suite is available to keep your projects moving. Submit applications for residential and commercial development projects, all online. You can also lookup zoning requirements, apply for permits and more from the comfort of your home or business. Anywhere, anytime, online. https://www.placer.ca.gov/eservices
The public counter at the District Attorney’s Office will be closed through April 12.
The office will be available for contact via the following methods:
This line will be answered Monday through Friday 8:00 a.m.-5:00 p.m.
Email: This email will be monitored for the duration of this temporary closure: [email protected]
The Placer County District Attorney’s Office will continue to operate with modified services to minimize in-person contacts
Our Business Resource Center in Rocklin is closed until at least April 12 to help mitigate the spread of the COVID-19 virus. We have partnered with the Northern California Small Business Development Center and the Sierra Small Business Development Center, who are prepared to immediately provide support and resources to Placer’s business community.
The menu of free services includes professional business advisors, online webinars and resources, and U.S. Small Business Administration low-interest loans.
The public counter will be closed effective immediately and until further notice.
If you would like to file elections materials, documents, petitions, etc. please call 530-886-5650 or email [email protected].
If you would like to observe official canvass activities and/or ballot counting in accordance with the law, please call 530-886-5650 or email [email protected].
March 3, 2020 Presidential Primary Election updates will continue to be posted to www.placerelections.com.
Phone calls, voicemails and emails may be answered based on the availability of staff.
This notice is for both our Auburn and Tahoe City locations:
- Environmental Health’s public counter is currently closed.
- Our staff members will continue to work remotely during this time.
- We apologize for the inconvenience this may cause, and we appreciate your patience during this unprecedented event.
- Our Auburn staff can be reached by phone at 530-745-2300, or by email at [email protected].
- Our Tahoe City staff can be reached by phone at 530-581-6240, or by email at [email protected].
As the COVID-19 situation continues, regular garbage collection service continues, but some recycling services are being temporarily modified or discontinued at facilities in Placer County.
Please call first or visit websites for updated information to see if the services you need are available:
Recology Auburn Placer
(Auburn, Foresthill and Meadow Vista Transfer Stations)
Western Placer Waste Management Authority
(Athens Ave. & Fiddyment Rd.)
Eastern Regional Materials Recovery Facility
(Cabin Creek Rd.)
Facilities Management will continue to perform its duties related to Building Maintenance, Real Estate Services, Capital Improvements and Custodial Services.
The Placer County Film Office is open for business with staff working remotely. For details visit their website below.
To protect the public and the employees of CAL FIRE, effective immediately all Cal Fire fire stations are closed to the public for non-emergency business in compliance with federal and state guidelines to prevent the spread of the COVID-19. If you have an emergency dial 911.
Health and Human Services will maintain essential services while limiting in-person contact as much as possible. Many appointments will shift to phone or online. All crisis services will remain intact. Call if you have questions about how to access services:
- Adult System of Care (IHSS, Mental Health and Substance Use, Adult Protective Services and others): 888-886-5401 Shelter and homeless services: 1-833-3Placer
- Children’s System of Care (Child Welfare Services, Foster/Adoption, Mental Health and others): 866-293-1940
- Human Services (CalFresh, Medi-Cal, CalWORKS and others): 888-385-5160
- The state has launched a new website that collects resources around COVID-19 including links to unemployment, disability benefits and paid family leave, if you find yourself in need: https://www.covid19.ca.gov/. To determine if you are eligible for food assistance, CalWORKs assistance, or health insurance through Medi-Cal/the Affordable Care Act, please check our Human Services website at www.placer.ca.gov/HumanServices or call 1-888-385-5160.
- Public Health (WIC, Whole Person Care, Communicable Disease and others): 530-889-7141
- For COVID-19 inquiries: 530-886-5310
- Environmental Health (Hazmat, Food Programs, Septic Systems and others): 530-745-2300
- Animal Services (Adoption and Animal Control): 530-885-5500 for Animal Control; 530-886-5540 for all other inquiries
Human Resources will be closed to in-person customers, although services can be reached via phone, website, or email. Priority recruitments and benefit payments to retirees will continue to be processed, along with critical services to internal county departments.
All Placer County Library locations and the Bookmobile will be closed to the public through April 12. Rest assured patrons will not accrue fines or lose holds due to the closure. Book returns at all locations will be locked. All holds will be suspended until we reopen and you will not lose your place in the hold queue.
All community room reservations (located in the Auburn, Foresthill, Granite Bay, and Rocklin libraries) are canceled through March and April, and groups will be refunded their reservation fee upon request once we are open,
We have many online resources to assist with your research and entertainment needs while we are closed - all free with your library card.
Due the COVID-19 the Placer County Museums and the Archives and Research Center are closed, but our staff is busy working on online content that will help ease the symptoms of cabin fever.
Those of you sequestered at home may have discovered things in the back of the closet or the attic that you had long forgotten about, like grandma’s wedding dress or old photographs and negatives. How do you care for those items so they’ll last for future generations? You can simply “Ask a Curator”. To ask one of our curators a question, email us your query at [email protected] and we’ll post a video answer to all of your questions over the coming weeks.
We also invite young students to watch for our posts about artifacts and photographs in our collection which they can use to create art that we’ll share with everyone as part of our Online Historical Art Club.
Soon we’ll also post videos of artifact highlights and we’re working on a virtual exhibit. Go to our website at www.placer.ca.gov where you can access all of our social media platforms.
Online/Phone Services: Visit our web page for historical online contact and live streaming of museums tours.
Consistent with its goal to provide important services to local residents while following public health and government guidelines to limit social interaction that could spread the coronavirus, Placer County has closed many of its North Lake Tahoe regional offices to the public, effective immediately through the end of March. This includes cancellation of Tahoe-based public meetings, gatherings and events. Health and human services, sheriff, transit and roads maintenance (snow removal) services will continue. Employees who can complete duties offsite will continue to work behind the scenes on regular county business, but also with state and federal resources and community leaders to connect vital services to those who need support during this challenging time. Please check department-specific pages for more information on services and for updated information.
Our parks are open to the public, but please adhere to social distancing due to the COVID-19 outbreak.
Reservations for large gatherings at our halls have been temporarily suspended until further notice.
The Placer County Law Library is closed to the public starting 3/20/2020 until further notice.
Essential Personnel will continue to work to provide essential services although the county may limit some activities to increase our social distancing as much as possible. Teams that are declared essential include:
• Road Maintenance personnel
• Environmental Utility Maintenance personnel
• Placer County Transit operations personnel
• TART Transit operations personnel
• WPWMA landfill and scale house operations personnel
• Fleet Maintenance personnel
• Parks Maintenance personnel
Residents can call with any specific questions (530) 745-7591
Public Works Road Maintenance has Essential Staff in the field to respond to Critical and Urgent issues. Office Staff will be working from home and will monitor and respond to all voicemails and emails. Please feel free to call 530-745-7565.
Like you, your Sheriff’s Office has been reacting to the COVID-19 pandemic. To help reduce the unintended spread of the virus, we are reducing non-essential services. Please see below for cancellations that might affect you:
- In-person Interviews for new concealed weapon permits (CCWs) are canceled. We are still accepting online applications and renewals, as well as renewal payments sent by mail.
- Live Scan appointments are canceled.
- Property releases from our Evidence Unit are canceled, except for firearms and transient property releases.
- The Community Awareness Academy is canceled.
- All social contact visits at the Placer County Jails are suspended. Video visits and attorney visits are still permitted.
- Colfax station is closed.
- Civil, Traffic & Family Courts are closed, as is the entire Historic Courthouse in Auburn.
What is unaffected:
- Our lobbies in Loomis, Tahoe City, and the Main Office in Auburn are still open currently, but with reduced services. No report requests are being processed and our Civil Division is only processing restraining orders.
- All emergency and patrol services are still available and fully staffed.
Our community is important to us. Even in these difficult times, we are all facing, the men and women of your Sheriff’s Office will continue to work diligently to prevent crime and protect our community. While we are working diligently with our partners to deal with the COVID-19 pandemic, we will not allow it to distract us from our mission of law enforcement.
Effective MONDAY, March 23, 2020, the Placer County Superior Court will reduce to critical minimum functions. The Court will focus efforts on matters involving civil liberties, restraining orders, and similar emergency matters as outlined below. The Court’s operations will be limited to the following:
- Felony and misdemeanor in-custody matters.
- Felony out-of-custody matters where time has not been waived.
- Felony out-of-custody arraignments, preliminary hearings, trial assignment and trials.
- Felony and misdemeanor mental health cases on the mental health treatment calendars.
- Felony and misdemeanor sex offense cases.
- Misdemeanor arraignments, including driving under the influence but excluding all other traffic related offenses.
- Search and arrest warrants and petitions related to bail.
- Juvenile justice and juvenile dependency matters.
- Temporary Guardianships, Temporary Conservatorships, civil restraining orders including but not limited to Civil Harassment and Elder Abuse Restraining orders, petitions related to firearms, requests for unlawful detainer stays, and all requests for emergency relief.
- Family Law domestic violence restraining orders, adoptions, petitions for freedom from custody and control, and termination of parental rights.
The court acknowledges that it remains in the public’s interest to minimize the number of jurors summoned to the court during the current State of Emergency. There are currently no jury trials set through March 27. For more information visit the Superior Courts website.
To help limit the spread of the COVID-19 virus, the Tax Collector’s front counter is closed and will remain closed until the statewide stay at home order is lifted. Should you need assistance please call 530-889-4120 or toll free at 888-888-5218.
Placer County Veterans Services Office is open during regular business hours. We continue to provide services to our veterans and are honored to assist you. For the safety of our clients and workers, due to COVID-19/coronavirus, the Placer County Veterans Services Office is proactively limiting public contact to reduce potential unnecessary exposure. If you need immediate assistance, please come into the office. You can still apply, submit documents or ask questions – For your safety, we would prefer that you please dial 916-780-3290 and leave a message and we will return your phone call within 48 hours. Additionally, you may mail documents to the following address: 1000 Sunset Blvd., Suite 115, Rocklin, CA 95765.