Curbside at the Tahoe Libraries

How does Curbside work?

  1. Place a hold using the Library catalog.
  2. Wait to be notified via email or text that your holds are ready.
  3. Hold pickup timesare as follows:
    • Tahoe City Library: Tuesdays & Wednesdays, 10:00AM-1:00PM
    • Kings Beach Library: Thursdays & Fridays, 10:00AM-1:00PM
  4. Once at the Library –
    • For Curbside Service:Park in one of two designated parking stalls. Have your library card number ready and call the phone number on the sign. Staff will check your holds out to your account while on the phone.
      • If all designated curbside pickup stalls are occupied, wait in your car for the next available spot; library staff will be on hand to assist if needed.
    • For Walk-Up Service:Have your library card ready and approach the designated table for walk-up service at either library.  You can wait for assistance from a staff member or call the phone number on the sign.  Staff will check your holds out to your account and bring your items and set them on the table for you to retrieve.
      • If multiple people are waiting please maintain 6 feet of physical distance from all other library customers.
  5. Our first priority is to protect the health and well-being of staff and customers. To maintain physical distance, staff will place your bagged items in your trunk or on the passenger seat of your car. Items for walk-up customers will be placed on the table; staff will not hand items to you.

How do I return materials?


Starting Tuesday, July 7, returns will be accepted at both the Tahoe City and Kings Beach Libraries, Tuesday-Thursday, 10:00AM – 3:00PM and on Friday from 9:00AM-1:00PM.

Regular book drops will remain locked. One bin will be placed in front of the library and clearly labeled “LIBRARY RETURNS.” Drop any of your Placer County Library items in for return.  These bins will be monitored by staff from within the facility.

Our first priority is to protect the health and well-being of our staff and customers. Once you return your library materials, they will be placed in quarantine for 96 hours before they are returned into circulation. Items you return will remain on your account at this time; no late fees will be assessed.

Please note: We cannot accept any donations.


How will I know my hold items are ready for pickup?


You will receive an email or text notification based on the preference selected in your account.


How long will I have to pick up my holds once I’ve been notified they are available?


Customers will have two weeks to pick up available holds from the Tahoe City and Kings Beach Libraries during curbside/walk-up service times.


When can I start placing new holds?


Starting Tuesday, July 7, customers may place up to 10 new holds on their account.

 

What if my hold is at a location not currently offering curbside pickup?


Starting Tuesday, July 7, customers may log into their library account to modify the pickup location of existing holds to one of the libraries offering curbside service. Once your item has been transferred, you will receive an email or text based on the preference selected in your account alerting you the item is ready for pickup.


My hold became available at another library location before the COVID-19 shutdown but I don’t want to modify it for another location pickup. Will my hold expire?


All holds available at other library locations will remain on customer accounts while those locations are closed to the public.


Do I need a library card to use curbside pickup?


Yes, customers must hold a card registered to the Placer County Library to use curbside pickup.

An application for temporary e-cards is available at placer.ca.gov/library. Please note: e-cards can only be used for online services.

 

What materials are available for curbside pickup?


All physical materials currently on the shelf in a Placer County Library location are available for curbside pickup, including books, DVDs, audiobooks, etc.

Items may take up to one week to be processed and transferred from another location to the Tahoe Libraries.

 

Can you look for specific items for me or provide reading suggestions?


Yes! Email us at [email protected] or call any of our locations Monday-Friday 8:00AM-5:00PM for reading suggestions.

 

Can I place a hold via telephone?


Yes. You may call any of our library locations to place a hold with a staff member. Customers may also modify existing holds (e.g., change the pickup location) over the phone. You must have your library card number.


I placed my holds before the COVID-19 closure and now I don’t need them. What should I do?


If you no longer have need of your holds, you may log into your account and cancel them or call one of our libraries and cancel them. Removing your hold helps other customers who may be waiting for that item move more quickly through the queue.


I want to use curbside pickup but my card is blocked. What should I do?

  

Please email us anytime at [email protected] or call any of our locations Monday-Friday, 8:00AM-5:00PM, for assistance with your account. Please have your library card number available.

 

When will you add more curbside locations?


The Placer County Library will continue to evaluate customer response to curbside at the Auburn Library and Tahoe Libraries and potentially add libraries to meet demand.

 

What are you doing to protect the safety of customers and staff?


The contactless curbside pickup model we are using provides maximum physical distancing for the safety of our customers and staff. Staff will use face coverings in accordance with Placer County workplace safety policy and CDC guidelines.

All returned items will be quarantined for no less than 96 hours.

Customers and staff should not approach one another and should respect the need for physical distancing. This may feel uncomfortable as we adjust to a new service delivery model, but is necessary to provide a safe, contactless pickup service.

 

Why are you using plastic bags for pickup items?


Plastic bags are a temporary measure to protect customer privacy, protect library materials, and limit unnecessary contact.