Patients' Rights

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MENTAL HEALTH SERVICES – PATIENTS’ RIGHTS

Medi-Cal beneficiaries have certain rights that are protected by state and federal laws and statutes. Placer County policies follow these laws and statutes, and the service providers and support staff are responsible for understanding these rights and protecting them according to the laws, statutes, policies, and procedures. The Patients’ Rights Advocate represents the expressed wish of mental health clients in Placer County. The Patients’ Rights Advocate:

  • Investigates and resolves complaints made by any recipient of mental health services regarding violations or abuse of patients’ rights
  • Acts as an advocate for those unable or afraid to register a complaint
  • Monitors facilities for compliance with patients’ rights laws, regulations, and policies
  • Assists staff in ensuring that all clients are notified of their rights
  • Acts as liaison between the advocacy program and the State Office of Patients’ Rights
  • Represents clients at inpatient certification review and medication hearings

MENTAL HEALTH AND SUBSTANCE USE DISORDERS APPEALS AND GRIEVANCES

An appeal can be filed by a Medi-Cal beneficiary only. A Medi-Cal beneficiary may ask for an appeal if the County Mental Health Plan (MHP) sent the beneficiary a Notice of Adverse Benefit Determination (NABD) and the beneficiary disagrees with the decision or if the County MHP failed to act within the required timeframes. An appeal must be filed within 30 days after the date on the NOABD letter.

A grievance is any expression of dissatisfaction made by a Medi-Cal beneficiary other than an appeal. There is no time limit to file a grievance and the beneficiary will receive a written decision within 90 calendar days.

Appeals and grievances may be filed in writing or verbally. The Patients’ Rights Advocate or a Quality Management representative will resolve mental health and substance use services issues.  

If you want to file a grievance electronically, click on a link below. To speak with the Patients’ Rights Advocate you may call (916) 787-8979.

File Appeal/Grievance Online

El Condado de Placer Apelar/Agravio – Español (Online)

Placer County Appeal Grievance - English (PDF)

El Condado de Placer Apelar/Agravio – Español (PDF)

IHSS FRAUD HOTLINE

To report public assistance fraud, including IHSS fraud, please call 800-889-7610 or 916-784-6180 or send an email to the Welfare Fraud Office.

PATIENTS' RIGHTS

If you have questions about patients' rights, contact the Placer County Patients' Rights Advocate. You can also review the Summary of Mental Health Patients’ Rights and the Mental Health Laws and Patients' Rights in California slide show.


  1. Lisa Long

    Patients' Rights Advocate
    Phone: 916-787-8979

  2. Kaitlyn Brown

    Program Supervisor, Quality Assurance Behavioral Health
    Phone: 530-886-2925

    Substance Use Grievance & Appeals