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Date:
March 1, 2021
Time:
2:00 PM - 3:30 PM
Cost:
FREE
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Webinar: Your Customer Experience in the New Dine In Reality, Presented by SBDC

Monday, March 1, 2021


Your Customer Experience in the New Dine In Reality
Join Holly Stiel, Hospitality and Customer Service expert, for a Webinar to show restaurant owners/managers how they can merge COVID-19 government guidelines with hospitality best practices. Holly, founder of Thank You Very Much, Inc., has worked with clients renowned for their distinctive service such as Disney, Nordstrom, AVEDA, American Express and Hilton Hotels and Resorts. During this Webinar, Holly will present ideas you can use to embed proven hospitality best practices into the government guidelines for COVID-19.
Topics covered include:
Communicating positively with vocal, verbal, and visual signals
Saying “No” effectively using The Wings of No™
Incorporating hospitality into:
Social Distancing
Wearing Masks
Hand Sanitizing Stations
Creating a COVID-19 Concierge type position to work the room
Escalating situations with customers