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Event Details

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September 20, 2021
2:00 PM - 3:00 PM

Why the Customer is NOT Always Right ~ A new Reality Employee and Service training for Restaurant/Retail Owners and their Teams.  How COVID-19 has intensified the need for changes in customer and business relationships.

Join Holly Stiel In this provocative class as she breaks down the valuable relationship between businesses, their customers and their teams. In this special and timely post COVID 19 message.

This class will include:
Best practices to attract talent: How to be the employer of choice
What emotional currency is and how it is spent
Tacit agreements between employers and employees
How to win the hearts and minds of your team
Authenticity especially when dealing with the emotions around this challenging time

The information provided in this webinar and any supplementary materials provided are intended for educational and informational purposes only and does not constitute professional financial or legal advice. By registering for this webinar, you accept and agree to the full disclaimer available at and that under no circumstances shall the named parties be held liable for any claims, losses, or damages arising out of or in any way related to the information provided in this webinar and/or the registrant’s use of or reliance on said information. 
Reasonable accommodations for persons with disabilities will be made if requested at least two weeks in advance.

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The Customer is Not Always Right: Presented by the Norcal SBDC

Monday, September 20, 2021