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September 20, 2021
2:00 PM - 3:00 PM
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The Customer is Not Always Right: Presented by the Norcal SBDC

Monday, September 20, 2021

Why the Customer is NOT Always Right ~ A new Reality Employee and Service training for Restaurant/Retail Owners and their Teams.  How COVID-19 has intensified the need for changes in customer and business relationships.

Join Holly Stiel In this provocative class as she breaks down the valuable relationship between businesses, their customers, and their teams. In this special and timely post-COVID 19 messages.

This class will include:
Best practices to attract talent: How to be the employer of choice
What emotional currency is and how it is spent
Tacit agreements between employers and employees
How to win the hearts and minds of your team
Authenticity especially when dealing with the emotions around this challenging time