Electronic Benefits Transfer (EBT) cards do not work for various reasons, such as the card may not be active, or there are no remaining benefits. If your card is not working, please call the Human Services Call Center at 888-385-5160 or call California Department of Social Services at 877-328-9677 or TTY at 800-735-2929.
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The application for general relief includes completion of eligibility questions that will include forms and an interview with a specialist. Aid cannot begin until all conditions of eligibility have been verified. These conditions include, but are not limited to:
Your eligibility specialist will calculate the amount of benefits that you can receive. The maximum benefits are as follows:
No, General Relief recipients must be either a US citizen or have legal resident status and not be sponsored. Undocumented residents are not eligible to General Relief.
A person who can work:
Recipients are limited to a time limit of 3 months of benefits in a twelve month period, whether or not the months are consecutive. This includes time on aid in other California counties as an employable person.
A person who states that they are disabled must:
Yes, however your total maximum grant will be reduced due to no rental or utility expenses. The maximum amount a single, homeless person can receive per month on General Relief is $92.
Employable recipients are limited to a time limit of three months of benefits in a twelve month period, whether or not the months are consecutive. This includes time on aid in other California counties as an employable person.
General Relief benefits can be granted the same day as the application is received if all needed forms and documents are provided.
General Relief benefits are issued on a plastic card called an Electronic Benefits Transfer (EBT) card. Money can be accessed by making purchases from stores that have point of sale machines, or at ATMs displaying the “QUEST” logo.
After aid is granted, you must report any changes to your income, household composition, and property to an Eligibility Specialist on your Monthly Eligibility Report (CW7).
No. If you are receiving Supplemental Security Income/State Supplemental Payment (SSI/SSP), you already receive a cash form of public assistance and are not eligible for General Relief.
Call 877-328-9677 to report your card lost or stolen immediately. At this time you may also request a new card be mailed to you. If you need a new card right away contact Placer County at 888-385-5160.