What happens if my electronic benefit transfer card is not working?

Electronic Benefits Transfer (EBT) cards do not work for various reasons, such as the card may not be active, or there are no remaining benefits. If your card is not working, please call the Human Services Call Center at 888-385-5160 or call California Department of Social Services at 877-328-9677 or TTY at 800-735-2929.

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1. How do I apply for general relief?
2. If I am eligible, how much will my benefits be?
3. Do I have to be a U.S. citizen to be eligible?
4. Am I eligible if I am able to work?
5. What if I am disabled or unable to work?
6. I am homeless. Am I still eligible to receive General Relief benefits?
7. What does temporary cash benefits mean?
8. Can I get immediate service if needed?
9. How will I get my General Relief payments?
10. When do I report changes?
11. If I receive Supplemental Security Income/State Supplemental Payment am I eligible to benefits?
12. What happens if my electronic benefit transfer card is not working?
13. What if I have lost my electronic benefit transfer card?