Is my personal information secure?

Yes! Browser traffic to the ACORN System is encrypted using industry standard web security. Employees must have a valid Placer County Network login and password to access the system. Those trying to access the system with invalid credentials will be locked out.

Your ACORN session will be timed out after 6 minutes of inactivity to ensure that an active login is not left unattended for an extended period of time. It is your responsibility, however, to take reasonable steps to protect your personal information. Please make sure to:

  • Only use Internet connections that you trust.
  • Make sure to click the sign out link in the top right corner of the ACORN application when you are done viewing your information.
  • Never leave your computer unlocked with an open ACORN session. Lock your pc when you step away or sign out of ACORN first.
  • Do not share your Placer County Network login with anyone.
  • Be aware of scams. Placer County staff will never contact you and ask for your network ID or password. Please report any attempts of this sort to the Customer Service Center.

Show All Answers

1. What is the purpose of allowing access to the ACORN System from the Internet?
2. Is my personal information secure?
3. Can I use this access for telecommuting or catching up on work I did not get done during normal working hours?
4. Why am I getting timed out after 6 minutes when I’m working from my County personal computer?
5. Can I use my mobile wireless device to access ACORN (such as an iPad, iPhone, other smart phones, etc.)?
6. Can I use my Mac to access ACORN?
7. What hours is the ACORN System available?
8. Why does the system time out after a period of no activity?
9. What if I don’t have a County Network login?
10. What if I don’t have an ACORN System user ID or password?
11. What do I do if I have difficulties accessing ACORN from the internet?
12. What hours is support available?
13. What information do I need when contacting support?
14. What internet browsers are supported?
15. What is the difference between accessing ACORN from the internet versus using Placer County Citrix?
16. What do I need to access the system?
17. I click on my paycheck and nothing happens. What's going on?