Why am I getting timed out after 6 minutes when I’m working from my County personal computer?

When accessing the ACORN system from the Internet, the system automatically logs you out after 6 minutes of inactivity to ensure that an active session is not left unattended. Internet access to ACORN is designed only for reviewing your personal information and not to be used for day-to-day ACORN work.

If you need to use ACORN in the regular course of your County work, please use the internal access points to do so.

Show All Answers

1. What is the purpose of allowing access to the ACORN System from the Internet?
2. Is my personal information secure?
3. Can I use this access for telecommuting or catching up on work I did not get done during normal working hours?
4. Why am I getting timed out after 6 minutes when I’m working from my County personal computer?
5. Can I use my mobile wireless device to access ACORN (such as an iPad, iPhone, other smart phones, etc.)?
6. Can I use my Mac to access ACORN?
7. What hours is the ACORN System available?
8. Why does the system time out after a period of no activity?
9. What if I don’t have a County Network login?
10. What if I don’t have an ACORN System user ID or password?
11. What do I do if I have difficulties accessing ACORN from the internet?
12. What hours is support available?
13. What information do I need when contacting support?
14. What internet browsers are supported?
15. What is the difference between accessing ACORN from the internet versus using Placer County Citrix?
16. What do I need to access the system?
17. I click on my paycheck and nothing happens. What's going on?