What do I do if I have difficulties accessing ACORN from the internet?

If you have difficulties, do the following:

  • Verify that you have an active network connection (try to reach another web site such as Google.com or Bing.com).
  • Verify that you are entering your Placer County Network user id and password. Remember that passwords are case sensitive!
  • Make note of any error messages you get. Take screen shots if possible so that you can more easily describe/report the issue to the Customer Service Center.
  • Email the Customer Service Center. Include screen shots, error messages, and your browser information.
  • Call the Customer Service Center at 530-889-4357 during regular business hours (Monday through Friday, 7 a.m. to 6 p.m.).

Show All Answers

1. What is the purpose of allowing access to the ACORN System from the Internet?
2. Is my personal information secure?
3. Can I use this access for telecommuting or catching up on work I did not get done during normal working hours?
4. Why am I getting timed out after 6 minutes when I’m working from my County personal computer?
5. Can I use my mobile wireless device to access ACORN (such as an iPad, iPhone, other smart phones, etc.)?
6. Can I use my Mac to access ACORN?
7. What hours is the ACORN System available?
8. Why does the system time out after a period of no activity?
9. What if I don’t have a County Network login?
10. What if I don’t have an ACORN System user ID or password?
11. What do I do if I have difficulties accessing ACORN from the internet?
12. What hours is support available?
13. What information do I need when contacting support?
14. What internet browsers are supported?
15. What is the difference between accessing ACORN from the internet versus using Placer County Citrix?
16. What do I need to access the system?
17. I click on my paycheck and nothing happens. What's going on?