What is the difference between accessing ACORN from the internet versus using Placer County Citrix?

Both methods access the same system but Citrix has been provided to selected employees who require remote access to their full Placer County resources including the ACORN System. Citrix is designed for remote County work. Internet access to ACORN on the other hand, has been provided as a courtesy to employees who need to access their paycheck and other personal information outside of work hours or for those employees who do not have access to a personal computer at work. Employees should not access ACORN via the internet during their regular work hours. They should access the system via the regular internal methods.

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1. What is the purpose of allowing access to the ACORN System from the Internet?
2. Is my personal information secure?
3. Can I use this access for telecommuting or catching up on work I did not get done during normal working hours?
4. Why am I getting timed out after 6 minutes when I’m working from my County personal computer?
5. Can I use my mobile wireless device to access ACORN (such as an iPad, iPhone, other smart phones, etc.)?
6. Can I use my Mac to access ACORN?
7. What hours is the ACORN System available?
8. Why does the system time out after a period of no activity?
9. What if I don’t have a County Network login?
10. What if I don’t have an ACORN System user ID or password?
11. What do I do if I have difficulties accessing ACORN from the internet?
12. What hours is support available?
13. What information do I need when contacting support?
14. What internet browsers are supported?
15. What is the difference between accessing ACORN from the internet versus using Placer County Citrix?
16. What do I need to access the system?
17. I click on my paycheck and nothing happens. What's going on?