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Building Services Customer Satisfaction Survey

2. Customer Satisfaction Survey
   Please let us know how we are doing by taking a few moments to complete our survey.
6. Date
   Date
8. Customer First Name
9. Customer Last Name
11. Customer Phone Number
12. Customer Email Address
14. 1. I am completing this survey about my experience with:

    1. Building Inspections
    2. Building Plan Check
    3. Calling the General Phone Number for Help or Information
    4. Engineering and Surveying Inspection Review
    5. Engineering and Surveying Project Review
    6. Environmental Health

    1. Fire Inspections
    2. Fire Plan Check
    3. Processing Transactions or Obtaining Information in the Community Development Service Center
    4. Resolving a Code Violation
    5. None of the Above
16. 2. Overall rating of service received:

    1. Very Satisfied
    2. Somewhat Satisfied
    3. Somewhat Dissatisfied
    4. Very Dissatisfied
18. 3. County staff informed me about the process and time lines of my project:

    1. Strongly Agree
    2. Somewhat Agree
    3. Somewhat Disagree
    4. Strongly Disagree
    5. Doesn't Apply
20. 4. County staff gave me complete and consistent answers regarding my project:

    1. Strongly Agree
    2. Somewhat Agree
    3. Somewhat Disagree
    4. Strongly Disagree
    5. Doesn't Apply
22. 5. County staff coordinated amongst themselves to ensure my project went smoothly through the process:

    1. Strongly Agree
    2. Somewhat Agree
    3. Somewhat Disagree
    4. Strongly Disagree
    5. Doesn't Apply
24. 6. County staff responded to me in a timely manner (e.g. emails and phone calls returned within 24 hours):

    1. Strongly Agree
    2. Somewhat Agree
    3. Somewhat Disagree
    4. Strongly Disagree
    5. Doesn't Apply
26. 7. County staff made themselves available to me and responded to questions/concerns regarding my project:

    1. Strongly Agree
    2. Somewhat Agree
    3. Somewhat Disagree
    4. Strongly Disagree
    5. Doesn't Apply
28. 8. County staff provided alternatives or suggestions to me that were helpful in moving my project along:

    1. Strongly Agree
    2. Somewhat Agree
    3. Somewhat Disagree
    4. Strongly Disagree
    5. Doesn't Apply
30. 9. County staff:

    1. Exceeded My Expectations
    2. Met My Expectations
    3. Did Not Meet My Expectations
    4. Doesn't Apply
32. 10. Name of the County employee(s) who helped you:
    (Optional)
34. 11. Please provide additional feedback about your experience working with us:
    (Optional)
36. 12. May we contact you regarding this survey to help improve our service?

    1. Yes
    2. No
Leave This Blank:


38. 1. Receive an email copy of this form.
39. Email address

    This field is not part of the form submission.

40. Submit

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