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Building Services Customer Satisfaction Survey
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Customer Satisfaction Survey
Please let us know how we are doing by taking a few moments to complete our survey.
Date
Date
Customer First Name
Customer Last Name
Customer Phone Number
Customer Email Address
1. I am completing this survey about my experience with:
Building Inspections
Building Plan Check
Calling the General Phone Number for Help or Information
Engineering and Surveying Inspection Review
Engineering and Surveying Project Review
Environmental Health
Fire Inspections
Fire Plan Check
Processing Transactions or Obtaining Information in the Community Development Service Center
Resolving a Code Violation
None of the Above
2. Overall rating of service received:
Very Satisfied
Somewhat Satisfied
Somewhat Dissatisfied
Very Dissatisfied
3. County staff informed me about the process and time lines of my project:
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Doesn't Apply
4. County staff gave me complete and consistent answers regarding my project:
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Doesn't Apply
5. County staff coordinated amongst themselves to ensure my project went smoothly through the process:
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Doesn't Apply
6. County staff responded to me in a timely manner (e.g. emails and phone calls returned within 24 hours):
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Doesn't Apply
7. County staff made themselves available to me and responded to questions/concerns regarding my project:
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Doesn't Apply
8. County staff provided alternatives or suggestions to me that were helpful in moving my project along:
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
Doesn't Apply
9. County staff:
Exceeded My Expectations
Met My Expectations
Did Not Meet My Expectations
Doesn't Apply
10. Name of the County employee(s) who helped you:
(Optional)
11. Please provide additional feedback about your experience working with us:
(Optional)
12. May we contact you regarding this survey to help improve our service?
Yes
No
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