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2. Thank you for taking the time to provide feedback on the Placer County website. We appreciate your comments and would love to alleviate any concerns you may have with the functionality. 

6. General Questions

8. How often do you visit our website?

   1. Daily

   1. Weekly

   1. Monthly

   1. Yearly
10. Did you encounter any challenges while using our website?

    1. None

    1. Some

    1. Many

14. Website Design

16. Please rate the website's ease of navigation.

    1. Frustrating

    1. Good

    1. Great
18. How well were you able to differentiate links from text on the website?

    1. Not at all

    1. Somewhat

    1. Very well
20. Please rate the usefulness and relevance of the website video and images.

    1. Not at all

    1. Somewhat

    1. Very
22. Please rate the usability of our website overall.

    1. Not at all

    1. Somewhat

    1. Very
24. What do you like about our website specifically?

    1. Design
    2. Colors
    3. Content

    1. Images
    2. Video
    3. Navigation/menus

    1. Chatbot
    2. Other
26. What would you like to change about our website?
28. Would you like to see a website redesign take place?

    1. Yes

    1. No

    1. Unsure

32. Website Search

34. Does the search on our website return satisfactory links?

    1. Not at all

    1. Somewhat

    1. Very
36. Please rate the usefulness of the website chatbot.

    1. Not at all

    1. Somewhat

    1. Very

    1. Haven't used it
38. Does Google (or other search engine) return satisfactory links to the Placer County website?

    1. Not at all

    1. Somewhat

    1. Very

42. Website Performance

44. How long did it take to load a page on the website?

    1. < 5 seconds

    1. 5-20 seconds

    1. > 20 seconds
46. How long did it take to load a video on the website?

    1. < 5 seconds

    1. 5-20 seconds

    1. >20 seconds

    1. Not applicable

50. Website Content

52. How relevant was the content on the website?

    1. Not at all

    1. Somewhat

    1. Very
54. How easy was it to find what you were looking for through search?

    1. Not at all

    1. Somewhat

    1. Very
56. How would you rate the clarity of the content?

    1. Not at all

    1. Somewhat

    1. Very
58. How would you rate the conciseness of the content?

    1. Not at all

    1. Somewhat

    1. Very
60. How easy is it to read our website in your chosen language?

    1. Not at all

    1. Somewhat

    1. Very
62. What translation tool do you use?

    1. Google translate

    1. ImTranslator

    1. DeepL Translator

    1. None

66. ADA Compliance

68. Are you hearing or visually impaired?

    1. Hearing impaired

    1. Visually impaired

    1. Both

    1. Neither
70. Did you have any issues viewing our website?

    1. Yes
    2. No
71. If you've been having issues viewing our website, please describe the issues.
73. Did you have any issues hearing our website?

    1. Yes
    2. No
74. If you've been having issues hearing our website, please describe the issues.
76. Have you used the Audio Eye function on our website?

    1. Yes
    2. No
77. 
78. If yes, please describe your experience with Audio Eye below.

82. Mobile Optimization

84. Please rate the experience with our website on your smartphone.

    1. Frustrating

    1. Good

    1. Great
86. What type of mobile device are you using?

    1. Apple

    1. Android

    1. Other
88. Was the size of web controls adequate?

    1. Not at all

    1. Somewhat

    1. Very
90. Did the website render well in your mobile browser?

    1. Not at all

    1. Somewhat

    1. Very
92. What mobile browser are you using?

    1. Safari

    1. Chrome

    1. Other

96. Website Payments

98. Do you feel your payment details are secure on our website?

    1. Not at all

    1. Somewhat

    1. Very

    1. Not applicable
100. Was the payment process smooth and fast?

     1. Not at all

     1. Somewhat

     1. Very

     1. Not applicable
102. How would you rate your overall payment experience?

     1. Frustrating

     1. Good

     1. Great

106. Concluding Questions

108. Do you have any suggestions or comments?
110. Are you willing to be contacted via phone or email in regards to improving our website?

     1. Yes

     1. No

     If yes, please fill out the contact information below.

112. First Name
113. Last Name
115. Phone Number
116. Email Address
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118. 1. Receive an email copy of this form.
119. Email address

     This field is not part of the form submission.

120. Submit

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