Show All Answers
Some employees do not have easy access to a personal computer in their line of work but still need to be able to view their Self Service Human Resources, Benefits and Payroll information. Access from home allows employees to securely view their information at the time of their choosing.
Yes! Browser traffic to the ACORN System is encrypted using industry standard web security. Employees must have a valid Placer County Network login and password to access the system. Those trying to access the system with invalid credentials will be locked out.
Your ACORN session will be timed out after 6 minutes of inactivity to ensure that an active login is not left unattended for an extended period of time. It is your responsibility, however, to take reasonable steps to protect your personal information. Please make sure to:
At this time the ACORN System is being made available so that you can view your personal Self Service information (Benefits, Human Resources, and paychecks). While you may be able to see other menu items that you would use in the regular course of work, County policy requires pre-approval of work performed outside of your normal work hours. Failure to adhere to this policy could result in unauthorized overtime which may be grounds for disciplinary action. All access to the system is actively monitored. Please contact your supervisor if you have any questions or concerns about this.
When accessing the ACORN system from the Internet, the system automatically logs you out after 6 minutes of inactivity to ensure that an active session is not left unattended. Internet access to ACORN is designed only for reviewing your personal information and not to be used for day-to-day ACORN work.
If you need to use ACORN in the regular course of your County work, please use the internal access points to do so.
The current version of ACORN is not mobile/device optimized, so we highly recommend you use a standard desktop browser. If you do log in to the site using a mobile phone or non-standard device, you may experience formatting issues or other problems that the ACORN team will not be able to resolve.
Yes. Access to the ACORN System is not dependent on the operating system or hardware that you have at home or other locations. Various browsers are supported for use with ACORN including Safari, FireFox, Chrome, and Internet Explorer.
The ACORN System is available 7 days a week, 365 days per year. The system is unavailable while daily backups are being taken (1:45 to 4 a.m.).
After 6 minutes of no activity on an ACORN screen, you will be automatically logged out of the system. This is for your protection to limit the possibility of unauthorized users gaining access to the system if you forgot to log out or left a session open. You can log back into the system by entering your network user name and password.
You will need a valid Placer County Network login to access ACORN from the internet. Contact your supervisor to request a login.
For most employees, an ACORN System specific user ID and password are not required. Your Placer County Network login ID and Password will log you into the ACORN System. Contact your supervisor or email ACORN help regarding your login.
If you have difficulties, do the following:
The Placer County Customer Service Center is open from 7 a.m. to 6 p.m., Monday through Friday, except on official County holidays. Contact the Customer Service Center at 530-889-4357 or email the Customer Service Center.
All error messages you are receiving. Browser type and version you are using.
ACORN Supports the following web browsers:
Both methods access the same system but Citrix has been provided to selected employees who require remote access to their full Placer County resources including the ACORN System. Citrix is designed for remote County work. Internet access to ACORN on the other hand, has been provided as a courtesy to employees who need to access their paycheck and other personal information outside of work hours or for those employees who do not have access to a personal computer at work. Employees should not access ACORN via the internet during their regular work hours. They should access the system via the regular internal methods.
To access the system, you need:
Your browser needs to be configured to allow pop ups from the ACORN site. The procedure to do this varies between browser versions. For Internet Explorer, do the following:
For other browsers, please access the browser’s Help link and search for “Pop up” configuration and follow the instructions provided.