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1. Is it drive through or walk up?

The fairgrounds clinic is walk up, primarily due to the location combined with the requisite 15 minute observation period that is required after someone receives a vaccine. There is a ramp for accessibility. The clinic is held in Jones Hall and attention is paid to distancing and ventilation in the building. Masks are required. 

2. Are there lines at the fairgrounds clinic? If someone has a hard time standing for long period of time, what can they do?

Because the clinic is by appointment the lines are quite short – about 10 minutes from the door or 30 minutes from the gate. The lines are distanced and masks are required. If someone has difficulty standing, they can talk to a clinic staff member upon arrival to arrange a chair.

3. When are new appointments added/when should I check the website?

New appointments are added based on vaccine availability. Placer receives its vaccine allotments weekly and the amounts have been variable. When new appointments are available, they are most often posted late in the week. Text PLACERVACCINE to the number 898211 to receive text alerts when large batches of new appointments are made available.

4. How do people sign up for second doses?

The county will be contacting people by email to direct them to the Placer site when it is time for their second dose. Given the variability of vaccine supply, and ensuring people get their second doses on time, we cannot schedule clinics more than a week in advance. While individuals can get their second dose at another location if they choose, as long as it is from the same manufacturer (Pfizer or Moderna) as the first dose, it is preferred to receive both doses at the same location. 

5. If someone has difficulty with the registration system or does not have computer access, where can they go?

The county is using the state’s PrepMod software for registration and understands that the non-dynamic nature of scheduling in this system has been frustrating for many. The state is expected to launch a new registration software in the coming weeks, and it is our hope that this system will be more user-friendly.

We are establishing partnerships with community organizations who can help clients with technology challenges navigate evolving vaccine information. Right now, with many call centers experiencing extremely long wait times due to high demand for information about COVID-19 vaccines, we hope community members can also assist by helping elderly friends, family and neighbors stay informed about vaccinations.

If you know a senior who isn’t skilled in Internet use or lacks a connection altogether, please help them out by:

• Ensuring their health care provider has their up-to-date contact information.
• If appointments aren’t currently available online, reassure them that more will open up in the coming weeks as vaccine supply increases. You can check back at www.placer.ca.gov/vaccineclinics and also text PLACERVACCINE to the number 898211 to receive updates about appointments.
• When available, help your senior loved one book an appointment.

If a senior has no Internet access and no family or friends who can assist, 211 is also available to help. Please help us spread the word to preserve our call center capacity!

6. What if I see messages in the registration links for the county that indicate only Phase 1a is eligible, not 65+ or others?

The state’s PrepMod software is in the process of updating web portals to reflect 65+ eligibility (the county does not have access to edit this language). Eligible residents in this category may proceed making an appointment and ignore messages to the contrary.

7. Can someone sign up for an appointment at the county clinic even if they have insurance through another provider?

If someone is an eligible member of a regional health system (Kaiser, Sutter, UC Davis, etc.) we encourage you to check with your provider first. Many multi-county entities such as Sutter and Kaiser receive vaccine allotments that are separate from the county’s. However, if you are unable to book an appointment and there are appointments available through the county, you can book through the county.

8. What do I need to bring with me to my appointment?

Proof of residency and age are required for age-based groups; proof of employment in Placer County is required for employment-based groups. Please also have your appointment date and time on hand when you arrive.

Examples of acceptable documentation include:

Proof of age (for 65+) such as:

• Driving license
• California ID card or REAL ID card (from the DMV)
• MediCare card
• Social Security card
• Military ID
• Passport
• Medical document/records from medical provider, clinic, or doctor
• Membership card for a seniors only organization
• Any official document that includes name and date of birth

Proof that you live in Placer County (for 65+; must show your name and address) such as:

• Driver’s license
• California ID card or REAL ID card (from the DMV)
• Library card
• Post- marked letter
• Utility bill
• Vehicle registration
• Vehicle insurance
• Voter registration confirmation
• Rent receipt or lease or letter from landlord
• School or employment document
• Court document
• Tax, Bank or insurance document
• Post Office change of address confirmation
• Letter or document from a Faith-based organization, shelter, non-profit institution with the name/address of issuing organization
• Membership card – Union, YMCA, store club card, fitness center, community or neighborhood association, apartment building association

Proof that you work in Placer County (for employment-based groups such as education, childcare, emergency services, etc.; must show your name and business name or address) such as: 

• Employee badge with photo
• Professional license AND a photo ID
• Payment stub with your name AND a photo ID
• Letter from employer with verification AND a photo ID

For second dose appointments, please bring your white vaccine record or electronic vaccine record card AND a photo ID.

9. Can I arrive early?

Please try to arrive shortly before your appointment. Arriving earlier can create unnecessary lines.

If you do arrive early, please remain in your car until your appointment time. 

10. What if I contract COVID between my first and second doses?

Per the CDC, vaccination of persons with known current SARS-CoV-2 infection should be deferred until the person has recovered from the acute illness (if the person had symptoms) and criteria have been met for them to discontinue isolation.

If you fall in this category, you can cancel your second dose appointment and email [email protected] to inquire about rescheduling in the future.