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1. How do I sign up for the new online timesheet service?

You can do the following to sign up:

• Go directly to the electronic timesheets website to register for the service.
• Read more about the Electronic Timesheet Service at the CDSS website.
• Contact the Help Desk toll free at 866-376-7066, option 4, during normal business hours, 8 a.m. to 6 p.m., Monday through Friday, excluding major holidays, for additional assistance.
• Recipients can contact the county office at 530-889-7115, to sign up to approve timesheets by telephone using the Telephone Timesheet System (TTS).

2. What do I need to have before I sign up?

You need the following before you sign up:

• You must be a current active eligible In-Home Supportive Services provider or recipient
• You must have access to your Provider number or case number, plus social security number at the time of registration.
• You must possess a valid email address
• You must have internet access
• You must have access to a smartphone, tablet, laptop or personal computer

3. How do I sign up for the ESP Electronic Timesheet Trainings?

Placer County IHSS Payroll will be conducting small group training sessions for current IHSS Providers. If you are interested in an in-person Information Session the County will be conducting them in December 2019 and January 2020.  Request notification of upcoming ESP Training and Information Sessions

4. How does this new online service benefit me?

This service will benefit you in the following ways:

• Providers can submit timesheets directly online.
• Provider will have option to submit time by phone beginning January 2020 for Placer County.
• Recipients can approve timesheets online or by telephone.
• No more waiting for the postal service to deliver your timesheet.
• Providers can sign-up for direct deposit immediately online through the Electronic Service Portal.
• Electronic timesheets system (ETS) checks your timesheet before it is submitted to help you avoid errors and potential violations.
• You can check timesheet and payment status through the ETS.
• You can view timesheet history up to the last three months in the ETS.
• You can request supplemental timesheets without having to contact the county.

5. What is Electronic Visit Verification (EVV)?

EVV is an additional check-in, check-out step that will be implemented after January 2020. The changes that occur with EVV, will be a lot less confusing and easier to understand for those who sign-up for ESP now, before the EVV changes are added.

Placer County is scheduled to implement EVV in January 2020 -- watch this video to learn more:  EVV, ESP and IHSS TTS System Changes