Limited Public Counter Services
Placer County is currently working to safely reopen public counter services while helping to combat the spread of the COVID-19 novel coronavirus. Please visit the below tabs to see which services have reopened, are still reduced or temporarily closed. We encourage our residents to take advantage of our many online services and visit county department web pages for more information.
Placer County Agriculture/Weights and Measures Department is open. The hours of operations are 8 a.m. to 5 p.m.
Staff will continue to provide regulatory inspection and permit services in the field as needed. Administrative staff is available to receive phone calls and dispatch inspection staff. All staff have been provided with gloves and hand sanitizer, and have been instructed to maintain social distance standards per public health protocols. All service requests should be directed to [email protected] or 530-889-7372.
The Air Pollution Control District will open its public counter to in-person transactions starting June 15, 2020. Services will continue to be provided via email to those wishing to conduct business remotely.
Phone: (530) 745-2330 or
Email: [email protected]
Complaints that are made by phone should follow non-business hours procedures.
The Animal Services Center at the Placer County Government Center in North Auburn is open to drop-in customers with hours of operation from 9 a.m. to 5 p.m., Monday through Friday. The number of visitors inside will be limited. Virtual meet and greets and adoption appointments will continue to be provided. For more information, visit the Animal Services website.
The Assessor’s Office is open to provide in-person assistance to county residents. Lobby hours are open from 10 a.m. until 2 p.m., Monday through Friday. We want to assure our residents that precautionary measures will be taken in our office to help prevent the spread of COVID-19.
The Auditor-Controller‘s Office is open to provide in-person assistance to County residents. Public counter hours are from 10 a.m. until 2 p.m., Monday through Friday. We want to assure our residents that precautionary measures will be taken in our office to help prevent the spread of COVID-19.
During the COVID-19 pandemic, Placer County is committed to public participation in county government in a manner that is consistent with guidance provided by the County’s Public Health Officer and Governor Newsom’s Executive Orders. Placer County will continue to take the following steps to utilize technology to encourage full but remote public participation during the Board of Supervisor’s meeting. These steps are intended to protect everyone, especially those over 65 and those with other medical conditions.
For the duration of the COVID-19 pandemic, the Placer County Board of Supervisor’s meetings will be conducted telephonically. The Board chambers will not be open to the public. In compliance with the Governor’s orders on telephonic meetings, the public’s participation will be limited to the following means:
- Citizens who wish to comment may use our call-in line at 530-886-1800 to queue for verbal public comment. Public Comment will be opened for each agenda item in the sequence, so be prepared to call in for the specific item you wish to comment on when the Board Chair opens comments for that item. Calls will not be connected if Public Comment has been closed from that item, and callers will be directed to call back if they are calling for a later agenda item.
- Calls will be answered by the county operator and transferred into the board chambers to be heard in the order in which calls were received for the current item. Please be aware that there is a 30-second delay between our meeting proceedings in chambers and your view at home. Each commenter is entitled to three minutes of comment time, so hold times will be longer if there are many callers. Thank you for your patience as we work to preserve the safety and health of all meeting participants and ensure that each citizen who wishes to comment has the opportunity to do so.
- Alternatively, citizens may submit their comments in written form at the following link: https://www.placer.ca.gov/FormCenter/Clerk-of-the-Board-29/Public-Comment-Submission-157.
- The public may always email comments to the Clerk of the Board [email protected] or mail the same through the U.S. Postal Service to the County, Attn: Clerk of the Board, 175 Fulweiler Avenue, Auburn, CA 95603.
- All public comments received prior to 8 a.m. the day of the meeting will be provided to the board members electronically or in written format.
- Emails received through the Clerk’s email address above during the meeting become part of the record for the board meeting and retained by the clerk.
- The public may always view a live video feed of the meeting online from the comfort/safety of their own home or workplace at www.placer.ca.gov. Closed captioning is available.
- Board meeting agendas are publicly posted for review on the county website at https://www.placer.ca.gov/6322/_2020.
The same process will be followed for the Placer County Planning Commission meetings which occur every second and fourth Thursday starting at 10:00 a.m. All members of the public are asked to adhere to the above guidelines as well as all guidance by the County Public Health Officer. These steps are designed to make the board meeting accessible to everyone in a safe manner. Please be patient with us as we adjust to changes in process which are continually being provided by the County’s Public Health Officer and the Governor to further protect the public during the COVID-19 emergency.
“It’s important for Placer County to conduct its business to ensure essential services for our citizens,” said Board Chair Bonnie Gore. “We’re doing everything we can to facilitate social distancing and urge residents to take advantage of other methods to address the board versus attending meetings in person.”
“We hope our citizens understand and take to heart the need to participate remotely,” said CEO Todd Leopold. “This crisis may be part of our landscape for several months and we urge our citizens to adjust while still remaining a vital part of the governing process.”
Placer County is committed to doing its part to limit the coronavirus spread and has also reduced public counter service until at least April 12, providing online and phone services as alternatives. Essential services such as law enforcement, fire/emergency services, garbage, recycling, water, child protective services, and wastewater continue. Placer County declared a local health emergency and a local emergency March 3 to ensure public health professionals have all the necessary tools at their disposal to protect the community from COVID-19. Placer’s ongoing COVID-19 response will continue uninterrupted by the office closure
For more information on COVID-19 novel coronavirus please visit the Placer County Public Health guidance page.
Child Support Service offices are open to assist you with reduced hours for on-site visits.
Rocklin office: Open Tuesday, Wednesday, Thursday from 1:00 pm to 4:30 pm
Carnelian Bay office: Normal business hours resume, Monday through Friday from 8:00 am to 5:00 pm closed during lunch and on alternating Fridays. Please call the Carnelian Bay office to confirm: (530) 546-1941
We remain available to effectively serve your needs via telephone, email, and Customer Connect online.
Court Information: Novel Coronavirus (COVID-19) - Court Updates and Information
The Clerk-Recorder Office is open. Although in-person assistance will be available, residents are encouraged to submit records requests online for convenient service. Marriage ceremonies will be conducted by appointment only, with wedding parties under 10 attendees.
The Communications and Public Affairs Office is the information link between Placer County, its communities and residents and the media. It serves all county departments providing information to residents, news media, community groups, county employees and others.
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For media requests and inquiries, call 530-886-4646
Community Development Resource Agency’s public counter is open by appointment only for the Auburn and Tahoe City office. Appointments will be available on Monday, Wednesday, and Friday from 9 a.m. to 2 p.m. until further notice. You can schedule an appointment through our eServices online appointments feature. If you are having problems with the online appointment feature, please call (530) 745-3001 for the Auburn office and at (530) 581-6200 for the Tahoe Office and we can assist you.
Please note that our eServices digital suite continues to be available to keep your projects moving where you can submit applications for residential and commercial development projects. You can also look up zoning requirements, apply for permits and more from the comfort of your home or business. Anywhere, anytime, online. https://www.placer.ca.gov/eservices
The public counter at the District Attorney’s Office will be closed until further notice.
The office will be available for contact via the following methods:
This line will be answered Monday through Friday 8:00 a.m. - 5:00 p.m.
Email: This email will be monitored for the duration of this temporary closure: [email protected]
The Placer County District Attorney’s Office will continue to operate with modified services to minimize in-person contacts
Our Business Resource Center in Rocklin is accepting phone and virtual appointments to assist with your business needs. We have partnered with the Northern California Small Business Development Center and the Sierra Small Business Development Center, who are prepared to immediately provide support and resources to Placer’s business community. Starting in June, we will be offering Zoom webinars, topics include Business Basics, Business Model Canvas, Buying a Business, and Marketing. Contact us today at 916-770-8380 or [email protected] for more information.
Environmental Health (Hazmat, Food Programs, Septic Systems and others):
Open: Auburn and Tahoe City, by appointment on Monday, Wednesday and Friday from 9 a.m. to 2 p.m.
- Our Auburn staff can be reached by phone at 530-745-2300, or by email at [email protected].
- Our Tahoe City staff can be reached by phone at 530-581-6240, or by email at [email protected].
As the COVID-19 situation continues, regular garbage collection service continues, but some recycling services are being temporarily modified or discontinued at facilities in Placer County.
Please call first or visit websites for updated information to see if the services you need are available:
Recology Auburn Placer
(Auburn, Foresthill and Meadow Vista Transfer Stations)
Western Placer Waste Management Authority
(Athens Ave. & Fiddyment Rd.)
Eastern Regional Materials Recovery Facility
(Cabin Creek Rd.)
Facilities Management will continue to perform its duties related to Building Maintenance, Real Estate Services, Capital Improvements and Custodial Services.
The Placer County Film Office is open for business with staff working remotely. For details visit their website below.
Placer County Health and Human Services is beginning to reopen public facing services:
Adult System of Care (IHSS, Mental Health and Substance Use, Adult Protective Services and others): 888-886-5401
- Open: Auburn and Roseville, Monday, Wednesday and Friday 9 a.m. to 1 p.m, Tuesday and Thursday, 1 p.m. to 5 p.m.
Shelter and homeless services: 1-833-3Placer
Children’s System of Care (Child Welfare Services, Foster/Adoption, Mental Health and others): 866-293-1940
- Open: Auburn, 8 a.m. to 12 p.m. Monday through Friday
- Open: Rocklin, 1 p.m. to 5 p.m. Monday through Friday
- Open: Carnelian Bay, 10 a.m. to 3 p.m. Monday through Friday
Human Services (CalFresh, Medi-Cal, CalWORKS and others): 888-385-5160
- Open June 8: Rocklin and Auburn, 1 p.m. to 5 p.m. Monday through Friday
- Open June 8: Carnelian Bay, 1 p.m. to 5 p.m. Monday through Friday
Public Health (Vital Records and WIC): 530-889-7141
- Open: Rocklin and Auburn, 8:30 a.m. to 4:30 p.m. Monday through Friday
Environmental Health (Hazmat, Food Programs, Septic Systems and others): 530-745-2300
- Open: Auburn and Tahoe City, by appointment on Monday, Wednesday and Friday from 9 a.m. to 2 p.m.
Animal Services (Adoption and Animal Control): 530-885-5500 for Animal Control; 530-886-5540 for all other inquiries
- Open: Auburn, 9 a.m. to 5 p.m. Monday through Friday
Human Resources will be closed to in-person customers, although services can be reached via phone, website, or email. Priority recruitments and benefit payments to retirees will continue to be processed, along with critical services to internal county departments.
Placer County Library is now offering curbside service at the Auburn Library. Library cardholders will be able to pick up and drop off library materials 9 a.m.-12 p.m. Mondays, Tuesdays and Wednesdays at the Auburn Library, at 350 Nevada Street.
Due to the COVID-19 the Placer County Museums and the Archives and Research Center are closed until further notice as they are not included in the current Stage 2 of the governor’s four-stage plan to reopen California. Our staff is busy working on online content that will help ease the symptoms of cabin fever.
Those of you sequestered at home may have discovered things in the back of the closet or the attic that you had long forgotten about, like grandma’s wedding dress or old photographs and negatives. How do you care for those items so they’ll last for future generations? You can simply “Ask a Curator”. To ask one of our curators a question, email us your query at [email protected] and we’ll post a video answer to all of your questions over the coming weeks.
We also invite young students to watch for our posts about artifacts and photographs in our collection which they can use to create art that we’ll share with everyone as part of our Online Historical Art Club.
Soon we’ll also post videos of artifact highlights and we’re working on a virtual exhibit. Go to our website at www.placer.ca.gov where you can access all of our social media platforms.
Online/Phone Services: Visit our web page for historical online content and live streaming of museum tours.
Public counter services are beginning to reopen in North Lake Tahoe. Please check department-specific pages for more information on services and for updated information.
Our parks are open to the public, but please adhere to social distancing due to the COVID-19 outbreak.
Reservations for large gatherings at our halls have been temporarily suspended until further notice.
Personnel will continue to work to provide services although the county may limit some activities to increase our social distancing as much as possible.
Road Maintenance – Continues to operate through the pandemic although with new protocols.
Transit – Continues to operate although with different protocols and some schedules and routes have been modified or canceled.
Fleet – Continues to operate.
Parks – Parks continue to be open except Bear River Campground, Gould Park and Dutch Flat Pool are closed. High-touch areas of parks (i.e. playgrounds and picnic pavilions) are still closed. Hidden Falls is open at reduced capacity and requiring reservations 7 days/week.
Environmental Utility Operations – Continue to operate
Western Placer Regional Landfill – Although it had modified some services, it is now providing full services to the public.
Public Works Road Maintenance has staff in the field to respond to critical and urgent issues. Office staff are monitoring and responding to all voicemails and emails. Please feel free to call 530-745-7565.
Services have resumed.
- Citizens who wish to apply for, or renew, their concealed carry weapon (CCW) may now do so.
- Livescan services are now also available to the public.
- Our South Placer Substation front desk is still operating under reduced hours, but will be resuming regular hours beginning June 6.
Thank you to our community members for their patience during this very challenging time. We can’t wait to resume normal operations so we can better serve you!
Placer County Superior Courts are beginning to reopen services. For more information visit the Superior Courts website.
The Treasurer-Tax Collector Office is open to provide in-person assistance to county residents. Public counter hours will be open from 10 a.m. until 2 p.m., Monday through Friday. We want to assure our residents that precautionary measures will be taken in our office to help prevent the spread of COVID 19.