Limited Public Counter Services

Placer County is currently working to safely reopen public counter services while helping to combat the spread of the COVID-19 novel coronavirus. Please visit the below tabs to see which services have reopened, are still reduced or temporarily closed. We encourage our residents to take advantage of our many online services and visit county department web pages for more information. 

Placer County Agriculture/Weights and Measures Department is open. The hours of operations are 8 a.m. to 5 p.m.

Staff will continue to provide regulatory inspection and permit services in the field as needed. Administrative staff is available to receive phone calls and dispatch inspection staff.  All staff have been provided with gloves and hand sanitizer, and have been instructed to maintain social distance standards per public health protocols. All service requests should be directed to [email protected] or 530-889-7372.

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The Air Pollution Control District will open its public counter to in-person transactions starting June 15, 2020. Services will continue to be provided via email to those wishing to conduct business remotely.

For assistance:

Phone: (530) 745-2330 or 

Email: [email protected]

Complaints that are made by phone should follow non-business hours procedures. 

Complaints may be made online 

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Shelter Services
The Animal Services Center at the Placer County Government Center in North Auburn is open to drop-in customers with hours of operation from 9 a.m. to 5 p.m., Monday through Friday. The number of visitors inside will be limited. Virtual meet and greets and adoption appointments will continue to be provided. For more information, visit the Animal Services website.

The Assessor’s Office is open to provide in-person assistance to county residents. We want to assure our residents that precautionary measures will be taken in our office to help prevent the spread of COVID-19.

Auburn office lobby hours
Monday through Friday, 8 a.m. - 5 p.m.

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The Auditor-Controller‘s Office is open to provide in-person assistance to County residents. Public counter hours are from 10 a.m. until 2 p.m., Monday through Friday. We want to assure our residents that precautionary measures will be taken in our office to help prevent the spread of COVID-19.

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The board chambers will be open to in-person attendance at the next board meeting scheduled for Tuesday, Sept. 1, at 9 a.m. To remain in compliance with the state’s public health guidance, the county will limit attendance to just 25% of the room’s capacity and will require 6 feet of social distancing inside and outside the board chambers. Face coverings are recommended and will be provided to those who want one. The meeting’s audio will also be provided outside, near the entrance of the building at 175 Fulweiler, Auburn, to allow the public to attend in person to hear the meeting while waiting for their turn to speak on a specific agenda item.

Due to the limited capacity in chambers, the public is still encouraged to participate virtually by watching the board meeting via the county’s live stream on the county’s website at  www.placer.ca.gov. Closed captioning is available.

Due to the technical difficulties with Zoom on Aug. 25 and for those members of the public participating remotely, the county will not utilize Zoom on Sept. 1. Two forms of call-in options will be available: reservation and non-reservation.

Reservation for Call-in Participation:  The public is encouraged to make a reservation ahead of the meeting to speak on any agenda item. During the meeting, each person with a reservation will be called back when the public comment period is opened on their specified topic. Individuals may use the reservation process to speak on as many agenda items as they wish. The number to call is 530-886-1800 and reservations can be made immediately after the agenda is posted until 8:30 a.m. on the day of the board meeting.   

Non-Reservation Call-in Participation: Participants may also call in during the live meeting, but they could be on hold for a longer period without a reservation. The following is a list of helpful information to assist community members with providing public comment in a variety of ways on a posted agenda item:  

  • Those who wish to call in without a reservation may do so by calling 530-886-1800 to queue for verbal public comment. The public comment period will be opened for each agenda item, so commenters should be prepared to call in for the specific item they wish to address when the board chair opens comments for that topic. Calls will not be connected if the public comment period has been closed for that item, and callers will be directed to call back if they wish to address a later agenda topic.
  • Calls will be answered by the county operator and transferred into the board chambers to be heard in the order in which they were received for the current item. Please be aware that there is a 30-second delay between our meeting proceedings in chambers and the view at home. Each commenter is entitled to three minutes of comment time, so hold times will be longer if there are many callers.

The public may submit their comments in written form at the following link: https://www.placer.ca.gov/FormCenter/Clerk-of-the-Board-29/Public-Comment-Submission-157, to the Clerk of the Board at [email protected] or send correspondence through the U.S. Postal Service to Placer County, Attn: Clerk of the Board, 175 Fulweiler Avenue, Auburn, CA 95603.

Board meeting agendas are publicly posted for review on the county website at https://www.placer.ca.gov/6322/_2020.  The Placer County Board of Supervisors meetings are held at 175 Fulweiler Avenue in Auburn, California.

The Clerk-Recorder Office is open. Although in-person assistance will be available, residents are encouraged to submit records requests online for convenient service. Marriage ceremonies will be conducted by appointment only, with wedding parties under 10 attendees.

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The Communications and Public Affairs Office is the information link between Placer County, its communities and residents and the media. It serves all county departments providing information to residents, news media, community groups, county employees and others.

Follow us on social media
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View our recent news releases

For media requests and inquiries, call 530-886-4646

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Community Development Resource Agency’s public counter is open by appointment only for the Auburn and Tahoe City office. 

  • Auburn office:  Appointments available on Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 2 p.m. 
  • Tahoe City office: Appointments on Mondays, Wednesdays, and Fridays from 9 a.m. to 2 p.m.  **Please note that over the counter plan check appointments are now available on Wednesdays only.
  • Appointments can be scheduled through eServices online appointments feature. If you are having problems with the online appointment feature, please call (530) 745-3001 for the Auburn office and at (530) 581-6200 for the Tahoe Office and we can assist you.

Please note that our eServices digital suite continues to be available to keep your projects moving where you can submit applications for residential and commercial development projects. You can also look up zoning requirements, apply for permits and more from the comfort of your home or business. Anywhere, anytime, online. https://www.placer.ca.gov/eservices

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The Placer County Executive Office is operational but encourages residents/citizens to call (530-889-4030) or email ([email protected]) at this time, in keeping with COVID-19 social distancing guidance and public health recommendations.

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The public counter at the District Attorney’s Office will be closed until further notice.

The office will be available for contact via the following methods:

Telephone: 916-543-8000

This line will be answered Monday through Friday 8:00 a.m. - 5:00 p.m.

Email: This email will be monitored for the duration of this temporary closure: [email protected]

The Placer County District Attorney’s Office will continue to operate with modified services to minimize in-person contacts

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Our Business Resource Center in Rocklin is accepting phone and virtual appointments to assist with your business needs. We have partnered with the Northern California Small Business Development Center and the Sierra Small Business Development Center, who are prepared to immediately provide support and resources to Placer’s business community. Starting in June, we will be offering Zoom webinars, topics include Business Basics, Business Model Canvas, Buying a Business, and Marketing. Contact us today at 916-770-8380 or [email protected] for more information.

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The public counter is open for in-person assistance. If you prefer to file election materials, documents and petitions remotely please call 530 886-5650 or email [email protected] for assistance.

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Environmental Health (Hazmat, Food Programs, Septic Systems and others):

Open: Auburn and Tahoe City, by appointment on Monday, Wednesday and Friday from 9 a.m. to 2 p.m.

  • Our Auburn staff can be reached by phone at 530-745-2300, or by email at [email protected].
  • Our Tahoe City staff can be reached by phone at 530-581-6240, or by email at [email protected].

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As the COVID-19 situation continues, regular garbage collection service continues, but some recycling services are being temporarily modified or discontinued at facilities in Placer County.

Please call first or visit websites for updated information to see if the services you need are available:

Recology Auburn Placer
(Auburn, Foresthill and Meadow Vista Transfer Stations)
https://www.recology.com/recology-auburn-placer
530-885-3735

Western Placer Waste Management Authority
(Athens Ave. & Fiddyment Rd.)
https://www.wpwma.ca.gov
916-543-3960

Eastern Regional Materials Recovery Facility
(Cabin Creek Rd.)
http://www.waste101.com
530-583-7800

 Updates to services can also be found on the county’s Garbage & Recycling webpage.

Facilities Management will continue to perform its duties related to Building Maintenance, Real Estate Services, Capital Improvements and Custodial Services.

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The Placer County Film Office is open for business with staff working remotely. For details visit their website below.

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CAL Fire is open.

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Placer County Health and Human Services is beginning to reopen public facing services:

Adult System of Care (IHSS, Mental Health and Substance Use, Adult Protective Services and others): 888-886-5401      

  • Open: Auburn and Roseville, Monday, Wednesday and Friday 9 a.m. to 1 p.m, Tuesday and Thursday, 1 p.m. to 5 p.m.

Shelter and homeless services: 1-833-3Placer 

Children’s System of Care (Child Welfare Services, Foster/Adoption, Mental Health and others): 866-293-1940

  • Open: Auburn, 8 a.m. to 12 p.m. Monday through Friday
  • Open: Rocklin, 1 p.m. to 5 p.m. Monday through Friday
  • Open: Carnelian Bay, 10 a.m. to 3 p.m. Monday through Friday

Human Services (CalFresh, Medi-Cal, CalWORKS and others): 888-385-5160

  • Open: Rocklin, 1 p.m. to 5 p.m. Monday through Friday
  • Open: Auburn, appointments will be available on Monday, Tuesday, Wednesday, and Friday from 9 a.m. to 2 p.m.
  • Open: Carnelian Bay, 1 p.m. to 5 p.m. Monday through Friday

Public Health (Vital Records and WIC): 530-889-7141

  • Open: Rocklin and Auburn, 8:30 a.m. to 4:30 p.m. Monday through Friday

Environmental Health (Hazmat, Food Programs, Septic Systems and others): 530-745-2300

  • Open: Auburn and Tahoe City, by appointment on Monday, Wednesday and Friday from 9 a.m. to 2 p.m.

Animal Services (Adoption and Animal Control): 530-885-5500 for Animal Control; 530-886-5540 for all other inquiries

  • Open: Auburn, 9 a.m. to 5 p.m. Monday through Friday

Human Resources will be closed to in-person customers, although services can be reached via phone, website, or email. Priority recruitments and benefit payments to retirees will continue to be processed, along with critical services to internal county departments.

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Placer County Library is now offering curbside service at the Auburn Library. Library cardholders will be able to pick up and drop off library materials 9 a.m.-12 p.m. Mondays, Tuesdays and Wednesdays at the Auburn Library, at 350 Nevada Street.

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Due to the COVID-19 the Placer County Museums and the Archives and Research Center are closed until further notice as they are not included in the current Stage 2 of the governor’s four-stage plan to reopen California. Our staff is busy working on online content that will help ease the symptoms of cabin fever.

Those of you sequestered at home may have discovered things in the back of the closet or the attic that you had long forgotten about, like grandma’s wedding dress or old photographs and negatives. How do you care for those items so they’ll last for future generations? You can simply “Ask a Curator”. To ask one of our curators a question, email us your query at [email protected] and we’ll post a video answer to all of your questions over the coming weeks.

We also invite young students to watch for our posts about artifacts and photographs in our collection which they can use to create art that we’ll share with everyone as part of our Online Historical Art Club.

Soon we’ll also post videos of artifact highlights and we’re working on a virtual exhibit. Go to our website at www.placer.ca.gov where you can access all of our social media platforms.

Online/Phone Services: Visit our web page for historical online content and live streaming of museum tours.  
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Public counter services are beginning to reopen in North Lake Tahoe. Please check department-specific pages for more information on services and for updated information.

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The Office of Emergency Services remains open and will continue to perform its duties. 

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Our parks are open to the public, but please adhere to social distancing due to the COVID-19 outbreak.
Reservations for large gatherings at our halls have been temporarily suspended until further notice.
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Personnel will continue to work to provide services although the county may limit some activities to increase our social distancing as much as possible.

Road Maintenance – Continues to operate through the pandemic although with new protocols.

Transit – Continues to operate although with different protocols and some schedules and routes have been modified or canceled.

Fleet – Continues to operate.

Parks – Parks continue to be open except Bear River Campground, Gould Park and Dutch Flat Pool are closed. High-touch areas of parks (i.e. playgrounds and picnic pavilions) are still closed. Hidden Falls is open at reduced capacity and requiring reservations 7 days/week.

Environmental Utility Operations – Continue to operate

Western Placer Regional Landfill – Although it had modified some services, it is now providing full services to the public.

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Roads Division

Public Works Road Maintenance has staff in the field to respond to critical and urgent issues. Office staff are monitoring and responding to all voicemails and emails. Please feel free to call 530-745-7565.

Services have resumed.

  • Citizens who wish to apply for, or renew, their concealed carry weapon (CCW) may now do so.  
  • Livescan services are now also available to the public. 
  • Our South Placer Substation front desk is still operating under reduced hours, but will be resuming regular hours beginning June 6.

Thank you to our community members for their patience during this very challenging time. We can’t wait to resume normal operations so we can better serve you!

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Placer County Superior Courts are beginning to reopen services. For more information visit the Superior Courts website.

The Treasurer-Tax Collector Office is open to provide in-person assistance to county residents. Public counter hours will be open from 8 a.m. until 5 p.m., Monday through Friday. We want to assure our residents that precautionary measures will be taken in our office to help prevent the spread of COVID 19.

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Placer County Veterans Services Office is open, 1 p.m. to 5 p.m., Monday through Friday.

Please call 888-385-5160 for more information.

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